Street Outreach Supervisor Position Available In Durham, North Carolina

Street Outreach Supervisor 3.6 3.6 out of 5 stars 101 City Hall Plaza, Durham, NC 27701 Location Durham, NC Job Type Full time with benefits Job Number 25-05413 Department Community Safety Opening Date 04/29/2025 Closing Date 5/13/2025 11:59 PM Eastern Position Description Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hiring Range:

$70,283.20 – $87,858.16

Hours:

40 hours per week, Monday through Friday. Shifts will be either 7 am to 3 pm or 1 pm to 9 pm. Please keep in mind that, eventually, the Street Outreach program intends to have weekend hours as well. This may involve a change in shift schedule for the entire team. More information on schedule will be given during the interview process. About us In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. (Interested applicants can visit our website and dashboard, watch this CNN clip, listen to this NPR segment, or read this piece from The Assembly to learn more about our department.) Recently, DCSD has expanded to include other programs, including Street Outreach. You will be part of DCSD’s first ever Street Outreach Team and will have the opportunity to shape the team towards best practice, especially practice that aligns with Housing First principles. About our approach to street outreach candidates specifically We are looking for candidates excited about and committed to Housing First, harm reduction, and the long, arduous work of systems change on behalf of neighbors experiencing homelessness. If you’re someone who takes pride in meeting people where they’re at (literally and figuratively), who persistently pursues housing solutions for willing neighbors (even if it takes a whole lot of creativity and determination), and who works exceptionally well on teams (which means engaging in and resolve difficult conversations), then you’re the kind of rockstar we want in our department. Our Street Outreach Shift Supervisor must be a gifted leader—adept at the work of neighbor engagement, skilled in daily coordination and prioritization, and unflagging in their support of teams through the ups and downs of difficult work. How you’ll know if you’re a good match for our department generally DCSD’s approach to work is flexible, highly collaborative, and evidence-driven. Our departmental culture prizes equity, care, and the health and safety of our staff. If you resonate with the statements below, you’ll be a great match for our approach to work. You are committed to Housing First and its core principles. You also understand the need for pragmatism in the long work of systems change. You love serving unhoused neighbors and walking alongside them as they journey through housing, recovery, employment, medical care, and any number of other avenues. You thrive in collaborative spaces – teamwork is at the core of your desired work-life. You enjoy a workplace that emphasizes learning and translating insight into real change—both in the workplace and in how we engage with the people we serve. You’re eager to learn—about people, about social systems, about new ways to approach care. You love caring for others and you know how to take care of your own needs, too. We understand that interview processes can be stressful. We’d like to offer as much information to help you understand and navigate our process here at DCSD. This hiring process will move at a brisk pace. If you are interested in this position, we encourage you to apply immediately. To offer some further insight into the application screening and interview process, this presentation outlines what we are looking for at each stage. While we strive to communicate with applicants at each step of the process, due to the number of applicants, we may not always be able to communicate immediately if you are not selected to advance to a first-round interview. Please know that we do appreciate your interest and encourage you to reapply as new positions are posted. Duties/Responsibilities Lead street outreach efforts aimed at housing neighbors experiencing homelessness and instill a clear-eyed vision for this work in the street outreach team: to make homelessness rare, brief, and non-recurring in Durham. Ensure street outreach teams use Housing First, people-centered, and trauma-informed crisis intervention strategies in their work with neighbors experiencing homelessness. Organize and coordinate the day-to-day work of the street outreach team, inclusive of neighbor prioritization, response, and consultation. Work directly with supervisees infield, providing feedback on their service approach and performance. Please note that the Street Outreach Supervisor will work infield and directly with neighbors. Provide group and individual supervision to street outreach team members on culturally responsive, trauma-informed, gender-responsive, and person-centered care. Collaborate closely with 911 crisis response staff on any interactions with unhoused neighbors and assist in developing person-specific protocols if needed. Nurture productive and highly collaborative relationships with external providers on behalf of neighbors seeking housing and additional services. Maintain standards around and fully comply with federal, state, local, and departmental policies on documentation and records related to supervision, neighbor care, and monitoring. Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly as related to street outreach the homelessness system. Minimum Qualifications & Experience Bachelor’s degree or equivalent in social work, psychology, or related human services field. Two years of relevant experience in street outreach, crisis response, or programs working with the unhoused population. Must have a valid, unrestricted, North Carolina Class C driver’s license “or” if you currently have another state driver’s license, be willing and able to obtain a valid NC driver’s license within 60 days of start date. A track record of demonstrating initiative and sound judgment when handling ambiguity. Ability to maintain confidentiality, and particularly HIPAA confidentiality, at all times. Must be able to travel to and from worksite and other locations within Durham Must be able to walk/stand up to 75% of any assigned shift. Additional Preferred Skills Master’s degree in social work, counseling, psychology, education, public health, or related human services field. If candidate possesses Master’s, PhD, or PsyD, any license of the following 4 is preferred: Licensed Clinical Social Worker (LCSW) Licensed Clinical Mental Health Counselor (LCMHC) Licensed Marriage Family Therapist (LMFT) Licensed Clinical Addiction Specialist (LCAS) Experience working with Peer Support Specialists. Ability to speak two or more languages, with a high priority on Spanish. Familiarity with Durham health systems and community resources/services for physical health behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans’ Services, vocational rehabilitation, housing, justice involvement, and other services. Employer City of Durham Address 101 City Hall Plaza Durham, North Carolina, 27701 Website http://agency.governmentjobs.com/durhamnc