Financial Assistance Coordinator Position Available In Mecklenburg, North Carolina

Financial Assistance Coordinator Ascend Nonprofit Solutions Davidson, NC 28036 • Hybrid work

Position Title:

Financial Assistance Coordinator Category:

4 0 hours per week

Location:

Hybrid – remote, in-office, and at community sites

Job Summary:

Under the supervision of the Financial Assistance and VITA Program Manager, the Financial Assistance Specialist is responsible for implementation of selected aspects of the financial assistance process including working with clients, vendors, and referral partners.

Job Qualifications:

High School Diploma or equivalent necessary. At least 2 years of experience providing customer service in a community setting. Proficient in MS Office (Outlook, Word and Excel); Previous experience with Adobe preferred. Must possess excellent interpersonal and communication skills (both written and verbal) and demonstrate ability to work with a wide range of constituents and diverse audiences. Ability to maintain confidentiality and work with extremely sensitive information. Use compassion and analytical skills to make informed decisions. Must be a team player. Must be process and detail oriented. Must have received or be willing to receive Covid-vaccine by date of hire. If unvaccinated weekly Covid-testing is required.

Job Responsibilities:

Financial Assistance Program Respond to inquiries, within a determined timeframe, from community members seeking financial assistance. Support clients as needed in completing the documentation process. Ensure all documentation needed to process requests from community members seeking assistance is collected, reviewed, and combined. Make commitments of payments to vendors as needed. Maintain complete and accurate electronic files of all documentation, response to inquiries, and other functions. Provide referrals to the Loaves and Fishes Food Pantry and/or Lydia’s Loft as needed for clients.

Physical and Mental Requirements:

The Ada Jenkins Center is committed to providing a means for job applicants who have a disability to identify areas in which they may request reasonable accommodation. The following is a description of the physical and mental abilities which are customarily required to perform the essential job functions of this position: Ability to work without intensive supervision. Vision sufficient to read standard text and read a computer monitor. Ability to speak and hear sufficiently to communicate clearly in person and over the telephone. Ability to stand, sit, walk, stoop, and bend routinely. Manual dexterity to use hands, arms, shoulders, repetitively to operate keyboard, to write, etc. Body strength sufficient to lift and transfer at least 25 lbs. Ability to interact professionally with people from a variety of backgrounds in a high stress environment. No calls, emails, or visits please . For immediate consideration, please formally apply online and provide a resume and cover letter. The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Ada Jenkins Center will engage in an interactive process with employees requesting medical or religious accommodations. The Agency’s policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.