VOCATIONAL REHABILITATION SUPPORT COORDINATOR – 06172025-68699 Position Available In Madison, Tennessee

VOCATIONAL REHABILITATION SUPPORT COORDINATOR – 06172025-68699 3.5 3.5

out of 5 stars Jackson, TN 38301 • Hybrid work Job Information State of Tennessee Job Information Opening Date/Time 06/17/2025 12:00AM Central Time Closing Date/Time 06/30/2025 11:59PM Central Time Salary (Monthly) $3,595.00 – $4,488.00 Salary (Annually) $43,140.00 – $53,856.00 Job Type Full-Time City, State Location Jackson, TN Department Human Services

LOCATION OF

(1)

POSITION

(S)

TO BE FILLED

DEPARTMENT

OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, MADISON COUNTY

For more information, visit the link below: https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014277_VR_Support_Coor_Madison_63025.pdf This is a hybrid position This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications Education and Experience:

Bachelor’s degree and one year of full-time professional or paraprofessional experience in a social science, social services, career development/counseling, or working with individuals with disabilities. Substitution of Experience for

Education:

Additional full-time experience as listed above may substitute for the required education on a year-for-year basis.

Necessary Special Qualifications:

Applicants for this class must: Complete a criminal history disclosure form in a manner approved by the appointing authority Agree to release all records involving their criminal history to the appointing authority Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check Submit to a review of their status on the Department of Health’s vulnerable persons registry Have reliable transportation Overview This classification is responsible for professional collaboration with Vocational Rehabilitation (VR) counselors and serves as a liaison between customers and internal and external partners. An employee in this class supports and coordinates VR activities for individuals with disabilities to ensure a successful customer experience. This class differs from a VR Counselor in that the latter provides guidance to the VR Support Coordinator. This class differs from VR Field Supervisor in that an incumbent of the latter supervises employees in this classification. Responsibilities Completes applications and conducts interviews related to customer education and employment needs and objectives as part of the intake process. Collects and records required documentation to assist VR counselors in determining eligibility and developing an individualized plan for employment. Makes recommendations on assessments based on intake discussions including outside evaluations and career interests. Conducts individualized career assessments based upon approved recommendations and provides career exploration as needed. Monitors customer employment activities in conjunction with VR counselors. Maintains customer engagement while ensuring timely progression toward employment goals, providing extensions to deadlines if necessary. Establishes, builds, and maintains partnerships with customers, educational systems, employers, and other internal/external stakeholders. Assists in obtaining referrals by attending community events, effectively promoting services, and sharing accurate program information. Reviews documentation and reports received from providers for timeliness, accuracy, and quality of information. Collaborates with counselors or supervisors to reconcile information and make adjustments to individualized plans as needed. May complete referral for assistive technology and/or assist with equipment pick-up and delivery. Conducts follow-ups with customers to verify employment information. Researches and responds to inquiries and concerns from customers and providers. Reviews files and documentation for quality, accuracy, and completeness prior to customer case closure and may recommend closure to VR counselor for next action step. Competencies (KSA’s)

Competencies:

Customer Focus Resourcefulness Communicates Effectively Tech Savvy Situational Adaptability Knowledges:

Customer and Personal Service Psychology Skills:

Active Learning and Listening Complex Problem Solving Critical Thinking Judgment and Decision Making Time Management Abilities:

Deductive Reasoning Inductive Reasoning Problem Sensitivity Written Comprehension Tools & Equipment Computer/Laptop Cell Phone General Office Equipment Adaptive Technology