Part-Time Home Care Coordinator Position Available In Orange, Florida

Part-Time Home Care Coordinator Never Left Alone Concierge Services Windermere, FL Job Details Part-time $18 – $22 an hour 13 hours ago Benefits Paid time off Qualifications Record keeping Google Workspace Multitasking Intake Mid-level Administrative experience Home care Attention to detail Customer relationship management Organizational skills Handling patient inquiries CNA Care plans Communication skills Home & community care experience Full Job Description Job Overview A NLACS Care Coordinator is to ensure quality service delivery, seamless coordination between clients and caregivers, and active participation in lead generation and growth for the company. The ideal candidate will possess a strong understanding of home care and experience in home care administrative support, particularly in an office setting. In addition, an ideal candidate will have a strong office technology background (Google Suite, CRM, Zoom, etc), or be willing to learn quickly . We prefer a Lead CNA that have worked in home care or in an office setting. Duties Community Outreach & Lead Identification Attend local health fairs, senior expos, or networking events as a representative of the agency. Present services professionally and answer questions from potential clients or referral partners. Collect and report new lead information to the intake/sales team. Lead Nurturing & Conversion Support Follow up with cold or warm leads who need more time to decide. Offer support and education on services and pricing. Coordinate second visits or care consultations as needed. Log all interactions and conversion status in CRM. Client Intake & Assessment Respond to new referrals/leads within 24 hours of receipt. Schedule and complete in-home or virtual assessments within 48-72 hours. Collect and document, Health background, ADL/IADL needs, Environment/safety notes, Family/support contacts Use the agency’s intake forms and upload to CRM or digital system. Serve as the primary point of contact for clients, addressing services, care staff, and providing information regarding their care plans. Coordinate assessment appointments, referrals, and follow-up care to ensure seamless client experiences. Work with office admin to maintain accurate client records and documentation, ensuring compliance with regulations. Follow-Up & Care Monitoring Follow up with client/family 24-48 hours after care begins. Conduct weekly phone, virtual, or face-to-face check-ins for the first month, then monthly. Document all communication in the system. Work with office staff to update care plans as needed based on client task changes or feedback. Client Satisfaction & Retention Manage ongoing relationships with clients and families. Promptly respond to issues or changes in service needs. Work with care staff and management to resolve complaints or concerns quickly. Encourage client testimonials and feedback. Skills Proficiency in home care administrative support, with a strong understanding of home care terminology. Excellent organizational skills with the ability to manage multiple tasks simultaneously. Strong interpersonal and communication skills for effective interaction with clients and healthcare professionals. Attention to detail and commitment to maintaining confidentiality in handling patient information. Ability to work collaboratively within a team-oriented environment while demonstrating initiative and problem-solving skills. This position offers an opportunity to make a meaningful impact on client care while working in a dynamic home care office setting. If you are passionate about supporting clients and enhancing their healthcare experience, we encourage you to apply for the Care Coordinator role.

Job Type:

Part-time Pay:

$18.00 – $22.00 per hour

Benefits:

Paid time off

Work Location:

In person