Home Care Area Operations Manager Position Available In Mecklenburg, North Carolina

Home Care Area Operations Manager Live Well Home Care Charlotte, NC Job Details Full-time $70,000 – $80,000 a year 22 hours ago Benefits Mileage reimbursement Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Qualifications Management Sales Customer service Mid-level Microsoft Office Analysis skills Supervising experience Home care Team management Customer relationship management Conflict management Organizational skills Travel scheduling Leadership 2 years Communication skills Home & community care Time management

Full Job Description Job Title:

Area Operations Manager Reports to:

Regional Manager Territory:

East Coast Supervisory Responsibilities:

• Recruits, interviews, hires, and trains branch staff in multiple branches across the Eastern USA
• Oversees the daily workflow of the regional operation team.
• Provides constructive and timely performance evaluations of Branch Managers.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

Financial

• Effectively managing company resources o Office supply costs o Travel Costs
• Managing gross margin o Caregiver Overtime o Caregiver payrates
• Responsible for overall revenue growth o Utilization / Fill Rate o Referral to admission ratio
• Effectively managing community relationships
• Effective communication with regional and senior leadership o Timely reporting issues and concerns o Referral flow Compliance
• Following all applicable state regulations
• Completing routine internal audits o Client and personnel files
• Timely reporting of client and caregiver complaints o Maintaining all grievance records Client Care
• Responsible for managing client census
• Effective communication between client, caregivers, and branch
• Ensure timely initiation of service o All admits completed with 48 hours of receiving referral
• Oversight over client visits
• Ensuring high levels of client satisfaction o Customer satisfaction over 95%
• Ensuring client fill rate 95% or above on auth hours Compliance
• Following all applicable state regulations
• Completing routine internal audits o Client and personnel files
• Timely reporting of client and caregiver complaints o Maintaining all grievance records OPERATIONS/People Management
• Staffing and Recruiting
• Business Development/Expansion
• Community Relations
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

Travel required 75% Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Type:

Full-time Pay:

$70,000.00 – $80,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Mileage reimbursement Paid time off Vision insurance

Medical Specialty:

Home Health Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift

Experience:

Home care: 2 years (Required) Willingness to travel: 75% (Required)

Work Location:

In person