Bilingual Home Care Coordinator Position Available In New York, New York

Bilingual Home Care Coordinator New York Foundation for Senior Citizens Home Attendant Services, Inc. New York, NY 10007 New York Foundation for Senior Citizens Home Attendant Program

PERSONNEL SPECIALIST

Reports directly to Personnel Specialist Supervisor. Supervises and insures Home Attendant accountability, in cooperation with the nurses. Insures that all Home Attendants are oriented to their clients’ respective needs and plans of care. Calls the client to verify the arrival of the Home Attendant and completes and places a progress note in the computerized Client Profile. Case management and follows up on Home Attendant and client need. Creates a confidential client file, at the time of acceptance of service, that includes the client’s social history, family history, client orientation forms, medication forms, advance directives, nursing assessment and plan of care form, initial telephone contact form, KARDEX that includes the authorized number of service hours as well as emergency family and physician contact telephone numbers, etc. Prints No-Show Reports and follows-up on Home Attendants who appear on those reports each and every weekday morning and afternoon and, for Saturdays and Sunday, each and every Monday morning. Clears Schedule Verification Report on a daily basis and obtains all required timesheets on a timely basis to insure timely filing of bills. Logs time sheets, processes timesheet for payroll and assists in resolving payroll problems. Insures continuous client coverage. Records, includes and maintains all required documentation in client and Home Attendant files in accordance with all contract requirements. Obtains M11Q forms for all

MCO/MLTC

clients from their physicians prior to their expiration, either every six months, or every 12 months if they include “personal care services for one year”, as well as whenever there is a change in clients’ status. Faxes and calls

MCO/MLTC

clients and/or their physicians to request completed M11Q forms 45 days prior to their expiration, ensures receipt of all M11Q forms prior to their expiration for all

MCO/MLTC

clients per caseload prior to the expiration of their existing M11Qs. Continuously follows up with

MCO/MLTC

clients and/or their physicians to reinforce the need to submit completed M11Q forms prior to their expiration of clients’ existing M11Q forms. Obtains up-to-date M11Q forms for all HRA clients per caseload from the Personnel Specialist Supervisor. Places all M11Q forms received per caseload, immediately, into MCO/MLTC and HRA clients’ respective files. Insures that all home care workers comply with the requirement to receive their annual medical examinations, drug tests and the results are cleared by the Director of Patient Services before the expiration of their respective prior year examinations and drug abuse tests. Insures that all no-shows for Mobile Health medical examinations and drug abuse tests are re-scheduled, in cooperation with the Director of Patient Services, and that they are completed before the expiration of their respective prior annual medical examinations and drug abuse tests. Suspends from employment all home care workers who are unwilling to comply with their annual medical examination and drug abuse test requirements on a timely basis, until they are performed and the Director of Patient Services has cleared the results before they are returned to work. Liaison with HRA, MCOs, MLTCs to notify them of any changes in client needs. Participates in Client Advisory Meeting. Notifies Director of Patient Services and Personnel Specialist Supervisor of client hospitalization and informs Home Attendant of disposition of client after nursing visit. Insures that birth dates are correctly inputted into computer systems. Inputs all terminations and all client acceptances and terminations into computer system. Submits start dates or deferrals for initials/changes. Monitors random comparison of original signatures of clients, including those who sign their names with an “x”, against signatures on timesheets. Inputs all changes in service hours upon receipt of authorizations into HCPlus, provides the correct number of hours for the client, insures that those hours are billed, as appropriate, to HRA, MCO or MLTC and immediately, thereafter, files in clients’ records. Continuously updates and monitors case records and Sandsport computer forms to insure that all cases are in contract compliance. If they are not, reports all non-compliances on forms to the Personnel Specialist Supervisor, with copies to the ADFO, Program Director and President. Accompany nurses on revisits, with the approval of the Foundation’s President and the Program Director, in the following situations: where there are language barriers, in emergency situations, where neighborhoods may present a physical danger. Notifies Director of Patient Services and Personnel Specialist Supervisor of client hospitalizations. Informs Home Attendant of disposition after nursing visit. Emergency replacements of Home Attendants. Informs clients of such Home Attendant replacements. Follows-up with Home Attendants who do not attend in-service training and medical appointments to insure their compliance. Receives, logs and documents all client complaints. Reports all Level I, II and III complaints to Program Director, Personnel Specialist Supervisor and Director of Patient Services. Replaces Home Attendant during investigation of Level I and II complaints. Assists in investigation of Level I, II and III complaints. Investigates, resolves and documents outcome of all Level III complaints within 10 days of receipt. Participates in conducting spontaneous phone calls to clients of 5% of the total respective HRA, MCO, MLTC and DFTA caseloads each week to detect abuse and monitor attendance of Home Attendants. Prints EPaces Medicaid eligibility for MCO, MLTC and HRA clients on the 1st and 15thof each month. Rotates on call with other administrative staff, both weekly and weekends.

Job Type:

Full-time Pay:

$50,117.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday On call

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person