Home Care Coordinator Position Available In Northampton, Pennsylvania

Home Care Coordinator Millbrook HomeCare Hellertown, PA 18055 Job Summary Millbrook HomeCare is seeking a compassionate and organized Care Coordinator to join our team. The Care Coordinator will play a vital role in ensuring the seamless delivery of non-medical home care services by managing care coordination, scheduling, customer service, and conducting home visits and hospital transition evaluations. This position requires excellent communication skills, attention to detail, and a commitment to improving the lives of our clients.

Key Responsibilities Care Coordination :

Collaborate with clients, families, and caregivers to develop and implement personalized care plans that meet individual needs and preferences.

Scheduling :

Efficiently schedule caregivers for client assignments, ensuring optimal coverage and continuity of care while accommodating client and caregiver availability.

Customer Service :

Serve as the primary point of contact for clients and families, addressing inquiries, resolving concerns, and maintaining positive relationships to ensure client satisfaction.

Human Resources :

Collaborate in the hiring process of new candidates, to include; phone screening, applicant tracking, and other initial phases of job hiring.

Home Visits :

Conduct regular in-home assessments to evaluate client needs, monitor care quality, and ensure services align with care plans.

Hospital Transition Evaluations :

Perform evaluations for clients transitioning from hospital to home, assessing needs and coordinating appropriate care services to support recovery and independence.

Documentation and Compliance :

Maintain accurate and up-to-date client records, ensuring compliance with company policies, state regulations, and industry standards.

Team Collaboration :

Work closely with caregivers, healthcare professionals, and management to ensure effective communication and coordination of care.

Additional Duties :

Perform other tasks as needed to support the non-medical home care operations, including caregiver training and support, and participation in quality improvement initiatives.

Qualifications Education :

High school diploma or equivalent required

Experience :

Minimum of 2 years of experience in care coordination, healthcare, or customer service, preferably in the home care or senior care industry.

Skills :

Strong organizational and time-management skills. Excellent interpersonal and communication skills, both verbal and written. Proficiency in scheduling software and Microsoft Office Suite. Ability to handle sensitive situations with empathy and professionalism.

Certifications :

Valid driver’s license and reliable transportation required. CPR or First Aid certification is a plus.

Other Requirements :

Ability to pass a background check and drug screening. Flexibility to work occasional evenings or weekends as needed. Physical Requirements Ability to travel to client homes and hospitals for visits and evaluations. Light lifting or carrying (up to 20 pounds) may be required for transporting materials or assisting clients.

Job Type:

Full-time Pay:

$20.00 – $25.00 per hour

Benefits:

401(k) matching Flexible schedule Paid time off Referral program

Schedule:

Day shift Evening shift Monday to Friday Night shift Weekends as needed

Work Location:

In person