Home Care: Care Coordinator Supervisor Position Available In Georgetown, South Carolina

Job Description:

POSITION SUMMARY

Represents the Agency as a frontline customerservice liaison between patients/clients, caregivers, and the CSM.Works under the direction of the CSM and in coordination to supportdaily operations of payroll and billing processes, customersupport, personnel files, and medical records maintenance. Assurethat the skills of the caregiver assigned to each case areappropriately matched to the needs of the patients/clients.

Responsible for consistently assigning the same caregiver to eachpatient/client whenever possible, thereby facilitating continuityof care, supporting the attainment of desired outcomes, andimproving customer satisfaction. Schedules only the amount,frequency, and duration of services identified in the plan of care.

Maintains a standardized weekly schedule for all activepatients/clients and documents daily schedule changes on thescheduling form. Validates the caregiver documentation againstschedules prior to payroll and appropriately resolves differences.

Create and update active patient/client and caregiver lists weekly,or more frequently, if requested.

PRINCIPAL DUTIES, ESSENTIALFUNCTIONS AND RESPONSIBILITIES

1. Is knowledgeable of and supportsthe philosophy, purpose, mission, goals, and policies of theAgency. 2. Services the needs of the patient/client. Confers withthe CSM for direction and offers the case to qualified staff whoare available for assignment. Maintains an active employee list ofavailable caregivers to facilitate prompt assignment of staff toeach case. Availability is determined by assuring that caregiversmeet all Company policy requirements and that they have indicated awillingness to work during time frames that are compatible withpatient/client’s needs. 3. Views the patient/client and/orpatient/client’s family as the primary customer of all schedulingactivities and focuses on meeting their needs. 4. The caregiver isa secondary customer of the scheduling process. Assists thestaffing coordinator with meeting all staffing needs for clients.5. The Care Coordinator Supervisor and CSM keeps theirqualifications and specific work requests in mind when identifyingthe most appropriate caregiver for each case. 6. Considers therelationship between pay and bill rates when choosing betweenmultiple caregivers whose qualifications meet the needs of thepatient/client equally well. 7. Maintains a working knowledge ofthe weekly overtime status of all scheduled caregivers whenconsidering them for new assignments. 8. Follows thecompany-approved standardized process when schedulingpatient/client care. Records and keeps all patient/client careinformation current. 9. Maintains complete and accuratepatient/client schedules, including the amount, frequency, andduration of service that has been identified in the plan of care.

Schedules only those visits that have been requested by the client,family or representative. Records all scheduling changes, updates,and deletions on the schedule daily. 10. Makes staffing changes inaccordance with Company policy when those changes are requested bythe patient/client or caregiver. Contacts the patient/client and/orpatient/client’s family to confirm satisfaction after a newcaregiver makes their first visit to the patient/client. May bedirected to make random phone calls to assess customersatisfaction. Documents all requests for changes in caregivers,logs all complaints received, and records the results of allcustomer satisfaction calls. 11. Participates in the hiring ofcaregivers by identifying recruitment needs, screening applicants,administering appropriate evaluations, arranging and conductinginterviews, and verifying references. The input of the CareCoordinator Supervisor is critical in maintaining appropriatelevels of staffing and the final hiring decisions are theresponsibility of the CCS and CSM. 12. Employee will be responsiblefor being on-call every other week. 13. The Care CoordinatorSupervisor is responsible for providing support to the ClientServices Manager in the aspects of marketing the business whichincludes completing market research to identify target audiencedemographics or reviewing previously successful marketingcampaigns, working as part of a team to accomplish tasks by setdeadlines and adjusting throughout marketing campaigns to achievebetter engagement to gain clientele and grow the business. 14. TheCare Coordinator Supervisor is responsible for answering theAgency’s phone lines in a courteous and helpful manner, as well asproviding clerical support to the Staffing Coordinator. Responsiblefor incoming and outgoing mail. 15. The Care Coordinator Supervisoris responsible for the payroll processes with the support of theClient Services Manager. 16. The Care Coordinator Supervisor isresponsible for the accurate and timely preparation and validationof bills for all payers. 17. The Care Coordinator Supervisor isresponsible for the support of scheduling patient visits,validating caregiver visits against schedules and alerting themanager of deviations in the absence of the Staffing Coordinator.

The Care coordinator supervisor is also responsible for alwaysproviding extensive support to the Staffing coordinator regardingthe schedule to ensure all clients are scheduled appropriately andaccurately. 18. The Care Coordinator Supervisor is responsible forthe maintenance of personnel files, auditing file accuracy, andreporting to the Client Services Manager of incomplete outdated orinaccurate employee information. This position will work with theClient Services Manager and Human Resources to ensure the accuracyand maintenance of all personnel files. 19. The Care CoordinatorSupervisor is responsible for the overall management of medicalsupplies including inventory, tracking, distributing, auditing forusage, billing, and physician orders. 20. The Care CoordinatorSupervisor maintains all active client records and clinical filesand other incoming documentation in SmartCare. Maintains a controlprocedure for all active and inactive files, retrieves records uponrequest and breaks down records upon discharge. Communicatesidentified discrepancies or problems. Prepares documents inresponse to requests for information and records subpoenas. Mayperform general clerical functions to facilitate home healthoperations. Provides backup to other processes as designated bysupervisor. Audit records to assist management in maintainingcompliance and integrity of information.

OTHER DUTIES ANDRESPONSIBILITIES

1. Is knowledgeable of and supports thephilosophy, purpose, mission, goals, and policies of the Agency. 2.Reports for work on time and prepared to assume duties. 3. Adheresto Agency dress code. 4. Records work accurately. 5. Follows policyfor reporting in sick. 6. Leaves for meal breaks on time andreturns on time. 7. Varies work schedule to meet Agency needs. 8.Works overtime when requested. 9. Schedules all time off withsupervisory approval. 10. Attends and participates in meetings andis responsible for all information communicated at meetings. 11.Responds to and manages complaints in a professional and timelymanner. 12. Follows standard precautions and infection controlprocedures. 13. Adheres to Agency policy, procedure, and processes.14. Uses proper body mechanics. 15. Performs all duties asassigned. 16. Responds to internal and external customers in aprofessional and friendly and supportive manner. 17. Offersassistance as needed or directs individual to appropriate resourceswith proper follow through. 18. Wears ID badge in a visiblelocation. 19. Records and relays messages accurately. 20. Workstogether in the spirit of teamwork. 21. Communicates anddisseminates information timely and appropriately. 22. Compliestimely with all requirements related to risk management, safety,infection control, employee health TB screening, security and fire.23. Provides for a safe environment for all clients/patients,physicians, and employees. 24. Provides excellent customer serviceto all clients/patients, physicians, and employees. 25. Supportsand participates in performance improvement process. 26. Assumesresponsibility for all mandatory in-services, certification and/orlicensure, competencies, etc.

COMPETENCIES

: To perform the jobsuccessfully, an individual should demonstrate the followingcompetencies:

• Technical Skills
• Individual must demonstratecurrent and ongoing competence in tasks assigned which indicates aspecialized skill in this area above and beyond the average.
• Communication
• Demonstrates an ability to effectively andregularly transfer information to necessary parties to improve thequality of her work and to provide her supervisor with actionable,accurate data.
• Initiative
• Is self-motivated and personallycompetitive. Wants to achieve for the good of the Company and herteam. Seeks additional work when they have capacity. Demonstratesan ability and desire to bring new ideas and solutions to theirsupervisor on an ongoing basis.
• Flexibility
• The ability toquickly adapt to changing conditions. The ability to navigateobstacles with ease and professionalism.
• Interpersonal Skills
• Focuses on solving conflict, not blaming; listens to others withoutinterrupting; keeps emotions under control; remains open to ideasand tries new things
• Teamwork
• Balances team and individualresponsibilities; encourages others and asks for help when needed.

Exhibits patience and compassion.

• Professionalism
• Ensuresproduct is delivered on time and is of the highest quality. Assumesresponsibility for mistakes. Presents themselves in a manner whichenhances the brand image. Understands that no information is trulyprivate and conducts online or social networking activitiesaccordingly.
• Ethics
• Treats people with respect; keepscommitments; inspires the trust of others; works ethically and withintegrity; upholds the

Company’s Guiding Principles:

o PeopleFirst, Always o We Exist to Serve our

Clients Physical Demands,Work Environment, and Expected Hours of Work:

The physical demandsdescribed here are representative of those that must be met by anemployee to successfully perform the essential functions of thisjob.

• This position is often required to read, write, stand, walk,sit, use hands to finger, handle, or feel objects, tools, orcontrols, reach with hands and arms, balance, stoop, kneel, crouch,talk and/or hear.
• An individual in this position will be requiredto lift or carry weight up to 25 lbs.
• Work is performed undernormal office conditions. Noise level is moderate (computers,printers, telephones). The potential for exposure to bio-hazardousor infectious agents is minimal. Some minimal exposure to cleaningagents and office products may occur.
• May be required to workextended periods of time at a computer terminal.
• May encounterdifficult situations, including contact with mentally ill anddeceased residents.
• This position requires the use of personalprotective equipment (gloves) in job performance when handlingcleansing agents or other toxic substances such as “toners”, orwhen sealing biohazard box for pick-up.

Video display terminalscreen protectors and wrist supports are available upon request

TRAVEL:

Local and out of state travel, including overnight stays,may be required from time to time to attend conferences, training,meetings, and professional development programs. Minimal overnight;Up to 10%.

EDUCATION AND EXPERIENCE REQUIREMENTS

A. Education

• High School Diploma or GED. B. Direct Previous Experience
• One (1)year data entry, computer-related experience, or clerical andsystems experience, preferably in a healthcare environment.

C.

Knowledge, Skills & Abilities:

• Demonstrated data entry abilitywith attention to detail, speed and accuracy.
• Ability to work ina fast-paced environment and to prioritize, organize and managemultiple priorities.
• Organizational, teaching, human resource,management skills.
• Ability to work under time /pressure.
• Ability to recognize need for guidance, input to decision maker.
• Works with minimal supervision, consults with supervisor on anyunusual situation.
• Proficient in Microsoft Office suite and theability to quickly master new software applications.
• Strongcustomer orientation to older adults.