Immigration Case Manager, Norwich, CT Position Available In Western Connecticut, Connecticut

Immigration Case Manager, Norwich, CT JFS of Greenwich 67 Holly Hill Lane, Greenwich, CT 06830

Class:

Full-Time/Exempt Salary:

$60,000

Location:

In-person only Reports to: Director of Immigration, JFS Greenwich

POSITION SUMMARY

JFS-Greenwich seeks an immigration Case Manager to provide case management services for immigrants in greater Norwich, CT area. The Case Manager will be part of the team in Norwich office providing immigration services to the greater Norwich area and ensures that service provision is compliant with the underlying agreements and guidelines. This position requires fluency in Haitian Creole.

DUTIES AND RESPONSIBILITIES

Acquired comprehensive knowledge and thorough understanding of programmatic requirements for JFS-Greenwich immigration programs. Ensures compliance with all requirements stipulated by State and Office of Refugee Resettlement Guidelines. Conducts community outreach and coordination to both identify eligible clients as well as identify resources or organizations that can support various client needs. Receives and responds to phone and email inquiries from clients who are seeking immigration services; receives and responds to external partners referring to immigration services. Screens clients for eligibility and conducts intake and initial assessment of needs Participate in creation of family self-sufficiency plans, and subsequent referrals, services and follow-up for clients for the initial 90 days services and beyond. Collaborates with Volunteer Services staff to ensure clients receive support through volunteer mentorship and in-kind donations. Assist Community Integration staff to refer clients to employment services and ensure coordination in provision of employment and case management services. Coordinates staff, volunteer and/or intern-led cultural orientation workshops on topics relevant to the clients; update curriculum as needed; provide training, support and feedback to instructors. Ensures necessary internal referrals to programs for services concurrent with or following the initial services. Coordinates disbursement of direct financial assistance to clients, including maintaining comprehensive documentation (individual case file and program-level). Maintains a caseload of direct service clients, and performs other direct services, as necessary and appropriate. Complete all required case management compliances stipulated in contracts and entry into databases in a timely fashion. Performs other duties as assigned by supervisor in support of JFS-Greenwich organizational goals and needs.

QUALIFICATIONS & REQUIREMENTS

Fluency in Creole/Haitian required. Fluency in Spanish is an advantage. Undergraduate degree, or H.S diploma and relevant work experience Previous experience in immigration or social services required. Excellent writing skills; experience with reporting preferred. Strong oral communication skills. Cultural sensitivity and excellent cross-cultural communication skills. Ability to work with diverse populations. Proficiency in Microsoft Word, Outlook, Excel and PowerPoint. Ability to prioritize and multi-task several urgent projects in a fast-paced environment.