Case Manager – LYNX Navigator Position Available In Broward, Florida

Case Manager – LYNX Navigator Urban League of Broward County – 4.0

Fort Lauderdale, FL Job Details Full-time Estimated:

$50.6K – $56.1K a year 1 hour ago Qualifications Microsoft PowerPoint Bilingual Spanish Microsoft Excel Management English Mid-level Microsoft Office Driver’s License Bachelor’s degree Organizational skills Social Work 2 years Communication skills Time management

Full Job Description Title:

Lynx Navigator/Case Manager Department/Division:

Program Impact The Lynx Navigator/Case Manager will play a key role in supporting the organization’s program services to ensure that we are meeting our programmatic goals and outcomes, maintain compliance and actively engage the community. The Lynx Navigator/Case Manager supports the supervisor and the team/department.

Education/Experience:

Bachelor’s Degree required in the field of Social Work or related human service field and a combination of college education and job related experience. Bilingual preferred in English and Spanish, Creole, etc. Must have excellent presentation skills. Experience in the area of outreach is preferred. Must have excellent written and verbal communication skills. Must have a working and vast knowledge of all internal program services available at the Urban League of Broward County. Experience working with disadvantaged populations.

Qualifications & Skills:

A minimum of at two years’ experience entering client level data into an electronic database. Strong and clear verbal and written communication skills. Strong knowledge of MS Office, including Excel, Word, and PowerPoint. Resourceful and an eagerness to learn. Must be flexible and able to work in a team environment. Demonstrated ability to establish and maintain systems for organizing work; well-developed time management skills and ability to meet stringent deadlines and time constraints. Mature judgment and demonstrated ability to work with minimal supervision in a fast-paced work environment. Demonstrated professionalism, diplomacy, and composure; flexible and able to adapt to a variety of situations. Ability to work cross-functionally with multiple Divisions and senior management. Strong social skills with the ability to speak to strangers. Performs other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid Florida Driver’s License and a reliable vehicle. Must pass a Level 2 background fingerprinting and drug screening.

Responsibilities:

Responds to incoming calls and requests and educates callers regarding the service offerings available at the Urban League of Broward County and its external community partners. Contacts potential clients to confirm, conduct, and to complete intake documentation in order to successfully orient clients to the Lynx service model. Manages and maintains a client caseload appropriate to the referrals received from external sources, internal programs, community outreach, and Division Manager. Completes and submits, in a timely fashion as indicated by the Division Manager, proper documentation of client interactions into the client management system. Monitors program progress once a client is enrolled into a program utilizing an optimized scheduling system. Ensures all required client data is recorded into the client management system. Monitors client participation goals and referral status on a rotating schedule outlined by client’s needs and division overview. Maintains a client tracking system to monitor active and inactive clients of the Lynx service model. Ensures that data collection, reporting and filing systems meet organization’s reporting needs and complies with all contracts’, funders’, and audit requirements. Participates in chart review audits with Division Manager and other ULBC colleagues. Prepares client files (copy required documentation) and workshop materials as needed. Provides current information to program clients, prepares email communications and scheduling of meeting rooms as needed for appointments. Interacts with other Division staff to ensure the appropriate services are provided to clients. Utilizes company scheduling software to maintain daily, weekly and monthly task schedules. Engage in community outreach activities to inform the community of the services available to them at the Urban League of Broward County. Provides general administrative support to SIQA DM and other duties as assigned.