SSVF Case Management Team Lead Position Available In Duval, Florida

SSVF Case Management Team Lead Changing Homelessness, Inc. Jacksonville, FL Job Details Full-time $45,000 – $51,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Teamwork Handling customer inquiries Mid-level Manager Microsoft Office Driver’s License Case management Driving Homelessness prevention Team lead Individual case management in social services Case service coordination Leadership Full Job Description Changing Homelessness, Inc. is a non-profit agency in the forefront of the battle against homelessness. Our mission is to lead the community in efforts to prevent and ultimately end homelessness. We are committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity. Our core values of Respect, Quality, Trust, Partnering, and Transparency guide everything we do.

Position Overview:

We are currently seeking a passionate individual to join our dedicated team in Jacksonville, Florida. As SSVF Case Management Team Lead, you will play a crucial role in advancing our mission of ending homelessness. You will collaborate with community stakeholders, leverage resources, and implement innovative strategies to prevent homelessness and support those in need. Changing Homelessness, Inc. is dedicated to fostering a diverse workplace. We encourage applications from individuals of all backgrounds. Furthermore, we actively seek representation and authentic inclusion of applicants and employees who bring firsthand experience with poverty, homelessness, and their underlying causes, including marginalization, discrimination, and inequity. Join us in our mission to create a community where everyone has a place to call home. Together, we can make a difference.

Job Title:

Support Services for Veteran Families (SSVF) Case Management Team Lead Job #: 073, 081, 157, 215

Department:

Veteran Services Employee Type:

Full-time, Salary Exemption Status:

Exempt Salary Range:

$55,000 – $62,000 Reports to:

SSVF Central Outflow Veteran Services Manager Position Summary:

The SSVF Case Management Team Lead in Jacksonville will report to the SSVF Central Outflow Veteran Services Manager. Primary responsibilities include leadership and management of the Jacksonville Metro area SSVF staff, management of caseload levels, timely and accurate documentation of case management services, and support and training to achieve successful client outcomes. In addition, the SSVF Case Management Team Lead will perform case manager duties, as needed, to maintain the level of services needed in the service community.

Position Responsibilities:

Communicate information from upper management to employees and vice versa Ensure adherence to legal and company policies and procedures Maintain confidentiality of all staff, agency, and client information Maintains a safe and healthy work environment by establishing and enforcing organizational standards, adhering to legal regulations. Develop systems to track client progress from point of entry to exit Provides quality service by enforcing quality and customer service standards. Comply with and promote compliance with the SSVF Program Guide and agency policies and procedures Host and/or participate in the weekly case manager meeting Host case conferencing and perform reviews of client files Host weekly client meetings Ensure recertification of clients in the program Promote the development of best practices and adherence to housing first Assist case manager in exit planning for clients Work directly with clients, when required, to achieve successful outcomes Act as lead for CARF surveying, SSVF monitoring, and all other audits of the program Perform case manager duties, as needed – See case manager Job description for details

Team Oversight:

Manage a team of direct reports including hiring and ongoing training Monitor workloads and productivity Assign tasks, set deadlines, and ensure target deliverables are met Conduct monthly One-on-One meetings and track individual progress Conduct 45-day, 90-day, and annual performance evaluations Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary Identify opportunities for professional development Other duties as assigned

Position Requirements:

Educational background can be diverse; however, a degree in a related field or a minimum of four (4) years of relevant work experience preferred Previous leadership experience preferred Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred Lived experience with homelessness preferred Veterans and/or experience working with Veterans preferred Must be eligible to work within the U.S. and provide supporting documentation Must pass a Level II background check Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law Must have a clean 3-year driving history Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Knowledge, Skills, and Abilities Required:

Knowledge of various homeless interventions and Housing First practices Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Working knowledge of community Veteran resources Skilled at building trust and rapport with people from diverse backgrounds Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations Strong public service orientation to work well with staff and other stakeholders Proven experience as a supervisor or relevant role Familiarity with company policies and legal guidelines of the field Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System Ability to remain calm in stressful/chaotic situations

Physical Demands:

Periods of walking, standing, or sitting in an office or field environment for service provision Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle if local travel is required Non-traditional candidates are welcome to apply. Changing Homelessness, Inc. does not discriminate in any personnel action on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, childbirth and related medical conditions, or any other status protected by applicable law. Changing Homelessness, Inc. is an E-Verify participant.

Job Type:

Full-time Pay:

$45,000.00 – $51,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person