Lead Case Manager, FL – Priority Veteran Position Available In Escambia, Florida

Salary Confidential
Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $21.00•$30.36 Per hour Lead Case Manager, FL•Priority Veteran
United Way of Central Alabama

Occupation:

Social Workers, All Other

Location:

Pensacola, FL•32502
Positions available: 1
Job #: 12484310

Source:

Employ Florida

Posted:

5/2/2025

Updated:

5/5/2025

Expires:

8/2/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

CI01 Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. BD 24 8 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.

Position Title:

Lead Case Manager, FL Priority Veteran Supervisor:

Assistant Director, FL Priority Veteran Position Summary Oversee day to day responsibilities of assigned Case Managers including supervision, training, and ongoing development of Case Managers. Maintain quality and productivity controls and maintain staff performance benchmark goals. Maintain positive working relationships with referring agencies and other community providers. Responsibilities Provide supervision to Case Managers to ensure veterans and veteran families achieve housing stability.
Oversee onboarding, training and development of staff to ensure high-quality services are provided to clients in accordance with SSVF grant guidelines and Housing First principles
Review and approve team’s documentation including certification, recertification, case notes, and closure goals for completeness, timeliness, and accuracy
Facilitate weekly supervision meetings to provide performance feedback, track progress towards goals, and support staff in problem-solving and case staffing
Provide crisis intervention and resolve client concerns under direction of Supervisor
Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
Ensure case referrals are assigned within program timelines and completed accurately.
Review Temporary Financial Assistance requests for accuracy and supporting documentation of need for submission
Handle client transfers to other SSVF programs.
Monitor and ensure achievement of monthly Continuous Quality Improvement goals. Ensure representation at all local Continuum of Care homeless coalitions
Coordinate closely with local

HUD-VASH

team
Ensure relationships with community partners across assigned counties are developed and maintained.
Manage a small caseload of

HUD-VASH

clients when needed Knowledge/Skills Case management experience, including knowledge of trauma-informed care and person-first practices
Excellent management, interpersonal and communication skills
Able to have crucial conversations and provide feedback on employee performance
Excellent computer skills to include Microsoft Office suite and Client Management System
Able to work as team member
Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus Education/ Experience Bachelor’s degree required; Master’s degree preferred in a social service-related field Licensed preferred
Military experience preferred
2-3 years supervisory experience required Working Conditions Services are provided in office, in the community, and in client homes Some occasional afterhours/weekend work
Travel required Requirements Must meet and maintain eligibility requirements to be insured by UWCA’s insurance Valid driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law Cell phone
Background checks to include criminal record, drug screen & TB testing Ability to lift 30 lbs. Employer is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Help for Employer Information. Opens a new window.