Case Manager (HRC) Position Available In Palm Beach, Florida

Case Manager (HRC) Gulfstream Goodwill Industries, Inc. – 3.5

Lake Worth Beach, FL Job Details Full-time Estimated:

$36.9K – $42.3K a year 23 hours ago Benefits Flextime Qualifications Mid-level Driver’s License Bachelor’s degree Case management Organizational skills Social Work Communication skills

Full Job Description SCOPE:

Provide housing-focused and person-centered case management for individuals experiencing homelessness at the Western Shelter HRC 3- a low-barrier shelter. Work along with participants to create an Individualized Housing Plan; provide guidance and support to participants to meet their individualized housing goals; and contribute to the mission of Goodwill by advocating for the participants and maximizing opportunities for persons experiencing homelessness to become more independent, guided by precedent and working within the limits of established policies.

ESSENTIAL FUNCTIONS

1. Receive and review intake information for new participants in Gulfstream Goodwill shelters. 2. Meet with individual participants and review interests, work history, and goals. Complete SPDATs as required. Work in cooperation with participants to establish individual housing goals. 3. Create a warm, welcoming environment; implement and support the principles of a trauma-informed care environment 4. Develop individualized housing plans that assist guests in identifying permanent housing options in the community. 5. Verify participants’ eligibility and research benefits received and assist with applications if needed. 6. Assess the participant’s barriers to housing and support the individual in identifying strategies to overcome the obstacles. 7. Provide resources and referrals to assist participants in supporting housing plans as needed. 8. Assist with transportation to doctor appointments, social security, etc., and clothing when needed. 9. Provide transportation when necessary to Social Security, medical appointments, etc. 10. Flex time to meet with clients working either after hours or on weekends. 11. Provide participants with housing counseling and support and liaise between program providers, direct care staff, and other support providers. Provide crisis intervention, advocacy, assessments, and information gathering and sharing with staff. Research and recommend resources and make referrals to other programs. 12. Enter the data gathered from participant contacts into the appropriate database systems for case follow-up and review. Ensure that participant consent forms are obtained and on file. 13. Investigate what agencies and organizations within the community serve those experiencing homelessness. Determine what programs, support groups, and services are offered. Offer to make presentations to groups to enhance community awareness of the GGI’s programs and opportunities. 14. Participate in staff meetings, case conferences, and various meetings with GGI staff and others to receive guidance on program changes or enhancements. 15. Participate in training to upgrade skills as courses become available. Complete all GGI-required training within 6 months of hire. 16. Assist with other general department activities. Provide any range of department administrative assignments or special projects as requested. 17. Complete all contractually required training timely.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO

1. Demonstrate by words and deeds a commitment to Goodwill’s mission to help people experiencing homelessness become self-sufficient, working community members. 2. Perform or assist with any duties or operations, as required, to maintain workflow and to meet schedules and quality requirements. 3. Maintain a safe work area and comply with safety procedures and equipment operating rules, keeping the work area clean and orderly. 4. Participate in various meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge regarding new developments, requirements, and policies. 5. Case managers may be required to work at different shelter locations for training purposes or provide case management coverage in case of a vacancy at another location.

KNOWLEDGE AND SKILLS

1. A bachelor’s degree in social services, human services, or a related field is required. 2. A minimum of one (1) year of case management experience is preferred. 3. Excellent communication skills required. Ability to establish and maintain rapport with employers and referral agents. 4. Excellent problem-solving skills & organizational skills. 5. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations, and the ability to be insured under the company’s vehicle insurance policy.

PHYSICAL REQUIREMENTS

1. General office environment 2. Generally normal sitting, standing and walking 3. Regular travel 4. Occasional assistance with lifting to 30 lbs.

TOOLS AND EQUIPMENT USED

Computer and usual peripherals, word processing, spreadsheets and software programs, standard office equipment, automobile (large passenger van, or wheelchair-accessible van) as required.