Case Manager Position Available In Pasco, Florida
Tallo's Job Summary: The Case Manager position at 1041 Us Highway 19, Holiday, FL 34691 involves guiding clients through the Social Security Disability process, maintaining client files, completing appeals, and providing excellent customer service. Key responsibilities include updating clients, communicating with SSA, and following instructions from supervisors. Required qualifications include efficient task completion, effective communication skills, and basic computer proficiency. Spanish language proficiency and multitasking skills are desirable qualities for this role.
Job Description
Case Manager 3.0 3.0 out of 5 stars 1041 Us Highway 19, Holiday, FL 34691
Job Summary:
The Case Manager is responsible for effectively navigating a case load through the Social Security Disability process at the lower level. Responsibilities include gathering and submitting any pertinent information for disability review, completing and filing appeals, and regular SSA status updates to adjudicators. It’s also important to keep the clients informed and provide top notch customer service.
Primary Responsibilities:
Introduce clients to the process and outline expectations. Answer all client/SSA calls and questions about the case. Keep clients’ files updated and organized in Prevail. Complete appeals in a timely manner, ensuring statute dates are not missed. Collect information relating to claims and update SSA on new information. Call SSA for updates on claim and status. Read through and update clients on any mail received on cases. Complete all assigned tasks. Maintain a task list and ensure all tasks are up to the current date. Follow guidance and instruction of Lead Case Manager, Disability Advocate, Manager, Attorneys, HR, etc. Submit Medical Records when applicable. Review cases for potential flags and send to the Review Board for further review. Make all attempts to get in contact with clients utilizing all communication methods. Review cases to be sent for potential close. Answer and complete leads within Captorra, as well as answer the prospect line(s). Utilize Podium for text/photo communication with clients. Any other miscellaneous requests from management.
Responsibility of All Staff:
Returning all voicemails within a 48-hour window (business days). Responding to emails in a timely manner. Working with all staff in a professional and kind manner. Providing clients with a positive experience and maintain a good, professional relationship with them at all times. Answering phones calls from and communicate with the front desk for the betterment of our clients.
Minimum/Required Qualifications:
The ability to follow instructions and complete tasks efficiently. Physically able to perform duties assigned at sufficient speed. Effective communication skills. Able to work well with others. Able to work in a fast paced, high volume environment. The ability to read and write in English. Functional computer skills, i.e. Office, Outlook, legal applications, typing.
Desired Qualifications:
The ability to read and write in Spanish is a plus. Multi-tasking ability – ability to work in several programs at one time. High energy. Detail oriented. Mature ability to use judgment and be dependable. Punctual. Self-sufficient.
