Case Manager II Position Available In Polk, Florida

HEALTH AND HUMAN SERVICES DIVISION

•CASE

MANAGER IISALARY RANGEPG

12, $20.90•$25.60 Hourly, Nonexempt

WORK LOCATION AND SCHEDULE2135

Marshall Edwards Drive, Bartow, FL 33830Monday•Friday, 8:00AM•5:00PMEMPLOYEE BENEFITSDirect Deposit, Bi-Weekly Pay ChecksMedical, Dental, VisionLife InsuranceFRS Retirement10 Paid HolidaysPaid Time OffTuition ReimbursementEducation IncentivesDeferred Compensation PlanWellness IncentivesEmployee Assistance Program (EAP)Free Employee GymFree Employee Health ClinicMust have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:

MAJOR FUNCTIONConduct social determinants of health assessments to residents of Polk County. Provide linkage, resources and support navigating services in the community for those identified needs. Provide case management and assessment of needs through field, office or home interviews for eligibility in the Polk Healthcare Plan and referrals for community resources.

ILLUSTRATIVE DUTIES

Provide comprehensive client support, beginning with thorough assessments conducted through referrals and interviews with residents and their families. Evaluations encompass financial, social, environmental, medical, and familial factors to determine program eligibility and appropriate service disposition. Ongoing case management is provided to assist clients in problem-solving and achieving self-sufficiency, which includes crisis de-escalation, advocacy, and collaborative coordination with community agencies like United Way, food pantries, and housing authorities. Navigating services available through the Health and Social Services Division and community resources is a key function, involving referrals, client education on available services, and acting as a liaison with medical personnel and other social service agencies.

Adherence to compliance standards is essential, requiring meticulous documentation in a shared data system, preparation of reports, and interpretation of regulations such as those related to the Polk HealthCare Plan and HIPAA. Collaboration extends to public officials, law enforcement, and legal professionals to address client needs, and participation in meetings to exchange social services information. This position may require local travel, flexible hours, and a willingness to assist in special projects, including providing support during and after natural disasters.

Must be proficient in Microsoft software applications including Word, PowerPoint, and Excel. Ability to perform independently or as a member of multiple team efforts across diverse groups having responsibilities for providing county services. Ability to multi-task and manage multiple cases at one time. Must have the ability to troubleshoot and problem solve using critical thinking. Must exercise reasonable initiative and independent judgment under general supervision. Ability to establish and maintain an effective working relationship with coworkers, management, officials and the public. Must be self-motivated. Ability to communicate effectively, both orally and in writing. Must have excellent organizational skills.

Performs related duties as required.

KNOWLEDGE, ABILITIES AND

SKILLSKnowledge Technical:

Knowledge ofcase management principles and practice standards; population to be served and their needs; adaptive, developmental and social behaviors; techniques and practices and their application to casework, group work and community challenges; assessment tools; knowledge of public, private, and non-profit organizations and community resources; ability to demonstrate ethical behavior and maintain confidentiality of all records as required by various laws and statutes, including the Health Insurance Portability and Accountability Act (HIPAA); effective use of computer and Microsoft Office software products (including Word, Excel, Po erPoint, Outlook, and Teams) and possess the ability to learn and use new software or other program applications.

Communication and Teamwork:

Ability to listen, understand and convey information in oral and written form to population served, their families and others; work collaboratively as a member of a team to provide services for clients and families; listen, ask questions and give feedback; give clear and concise instructions; and develop and maintain effective communication and work relationships with Physicians, management, healthcare personnel, patients, families, agencies and others.

Interpersonal Skills:

Active listener, ability to manage stress, and conflict resolution; collaborate effectively, and demonstrate emotional intelligence; knowledge of and ability to apply cultural competency and humility and understand how social and economic conditions can impact health; develop and maintain effective relationships with clients and a variety of professionals representing various disciplines related to the client’s specific needs;andbuild and maintain ongoing, collaborative, working relation