Bilingual Case Manager (Shelter) Position Available In Orleans, Louisiana

Bilingual Case Manager (Shelter) New Orleans Family Justice Center New Orleans, LA Job Details Full-time From $44,000 a year 11 hours ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Bilingual Computer literacy Social work Mid-level Bachelor’s degree Case management Public health Computer skills 1 year Communication skills

Full Job Description Job Summary:

The Case Manager serves as the initial representative and point of contact for clients seeking services within Mary Claire’s Place shelter, under the New Orleans Family Justice Center, as part of the Emergency Response Services team. The qualified candidate is required to have a dedication to working with this target population and have excellent customer service skills. The Case Manager will ensure that clients are assisted in completing all necessary documents and understand the contents of those documents before signing. They will also make certain that clients understand all the available services, and provide long term follow up as needed. In addition, the case manager will play an integral role in the day-to-day functions of the emergency shelter and the domestic violence crisis line.

Knowledge and Abilities:

This position requires excellent interpersonal, communication, organizational and computer skills. It requires an excellent work ethic and the ability to have active listening skills. It requires the ability to function both independently and as part of a team. The position requires attention to detail; the ability to follow-through on tasks and manage multiple tasks. This individual must be trauma informed, empathic, and non-judgmental. Must be flexible; able to adapt and adjust to sudden changes in business needs, resources or survivor needs.

Specific Responsibilities Include:

Complete intake process with Client including assessments and case plans. Review all available services with Clients and link Clients to Partners for scheduled appointments or the selected Partners for services. Review and ensure that all documents are in compliance with the requirements of the program and NOFJC guidelines. Generate required forms, reports and any other documents used in the intake process. Respond in a timely fashion to inquiries and request from supervisor and Partner agencies. Answer all calls to the crisis hotline in a sensitive and trauma-informed manner Provide information, resources and referrals to hotline callers Engage hotline callers in crisis counseling and safety planning Complete phone intakes and determine eligibility for clients seeking shelter Provide ongoing, long term follow up for clients after they leave shelter Present enthusiastic, well prepared, organized and clear presentations for statistical purposes, steering committee meetings and community outreach. General office tasks, including providing support to their client population. Attends pertinent meetings and trainings as requested by the Program Director and FJC Director of Programs. Completes 40 hours of domestic violence training and 40 hours of sexual assault training provided by the NOFJC in the first year of employment. Completes 30 hours of ongoing training each year of domestic violence and sexual assault after the first full year of employment. Works as a team member with the other collaborative partners at the NOFJC Perform other job-related duties and responsibilities as deemed necessary.

Minimum Required Qualifications:

Bachelor’s Degree and one-year case management experience in human services, social work, public health, or related field. Must have the ability to work in a fast-paced environment and juggle multiple responsibilities with detail. Must have the ability to communicate compassionately with people from diverse cultures and backgrounds. Excellent verbal and written communication skills, and at least basic computer literacy skills required.

Preferred Qualifications:

Previous experience with domestic violence, sexual assault, human trafficking, or other trauma survivors. Comfortable working in a high energy, potentially stressful, work environment. The ideal candidate will demonstrate commitment to the mission of the New Orleans Family Justice Center. Bilingual a plus. Join us in making a positive impact on the lives of those we serve by applying your skills as a Case Manager. Your expertise can help guide individuals towards healthier futures.

Job Type:

Full-time Pay:

From $44,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Schedule:

8 hour shift Monday to Friday Morning shift Ability to

Commute:

New Orleans, LA 70113 (Required) Ability to

Relocate:

New Orleans, LA 70113: Relocate before starting work (Required)

Work Location:

In person