Case Manager Home Care Position Available In Jackson, Missouri

Case Manager Home Care 3.6 3.6 out of 5 stars Kansas City, MO 64116 FirstLight Home Care Home Care Case Manager

POSITION OVERVIEW

The Home Care Case Manager is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/caregiver introductions and quality assurance visits with existing clients. They determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction, and retention. This position works closely with clients and staff to offer support, feedback, coaching, and training. This position will support the Overland Park, KS and Kansas City, MO Offices.

RESPONSIBILITIES

This position serves as a first touch point for new clients, and as an account manager for existing clients. In addition, the position plays a key role in identifying client needs and matching appropriate services. New Client Intake Assessments

• Conduct prospective new client intake calls, determine client needs, and schedule care assessments. Create new client profile and care plans through the entry of accurate client data into FirstLight Home Care software systems Case Management
• Perform ongoing in-home evaluation, caregiver introductions, coordination, and supervision of client services Supervise and coach caregivers and assist clients in obtaining needed resources to remain safely at home.

Accurately identify and report changes in client condition to agency employees involved in the client’s care plan Participate in the quality assurance reviews and evaluations of the agency’s services Express proficiency in all FirstLight Home Care services, policies, benefits, and market differentiators. Work toward continuous quality improvement and provide unparalleled customer service for all FirstLight Home Care clients.

EXPERIENCE

Experience in home care, home health, hospice, or senior-related industry highly preferred

• an equivalent combination of education and work experience may be considered.

Bachelor’s Degree is Social Work, Nursing or Health Administration highly preferred Working knowledge of HCBS services including home care, home health, Medicare, Medicaid, VA, etc… Familiarity and comfortable training staff for ADL’s, IADL’s and other common service needs for seniors.

QUALIFICATIONS

Possess exceptional interpersonal skills

• have a winning personality
• managing positive outcomes for both clients and staff. Skilled at conflict resolutions
• being able to quickly and effectively identify pain points, issues and implement solutions and problem solve. Self-motivated
• must have the ability to work independently, maintain confidentiality of information and meet deadlines. Highly organized and able to prioritize responsibilities
• managing necessary tasks and issues with a strong sense of urgency. Results driven
• have the ability to independently take problems and create solutions
• someone who takes personal ownership of their work.

Flexibility to adapt and change as priorities evolve in a rapidly growing environment. FirstLight Home Care is recognized as one of America’s Best Home Care agencies to work for.

We proudly offer:

Competitive Hourly Pay + Bonus Program Full Medical, Dental and Vision 401(k) + Company Match Company vehicle, Gas Card Paid Time Off and Paid Holidays Continuing Education Opportunities A Culture that values your career growth and rewards your success About FirstLight Home Care FirstLight Home Care is a privately owned home care agency that is part of a national brand with over 250 locations in North America. Since our inception in 2010, our Mission

• driven by what we call, our Culture of Care
• has been the driving force behind why we consistently rank among the top home care providers nationally for client satisfaction, in addition to being recognized as one of the best home care providers to work for.

If you are looking to join a team where you can make a real difference in the lives of the people and families we help, we invite you to be a part of the team!

Job Type:

Full-time Pay:

$52,000.00

• $58,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Education:

Bachelor’s (Preferred)

Experience:

Case management: 3 years (Preferred)

Work Location:

In person