Case Manager Position Available In Buncombe, North Carolina

Description As a Disaster Case Manager in Western North Carolina, you will be the primary contact guiding individuals through the application process for assistance. You will work with compassion, urgency, professionalism to collect documentation, assess eligibility, and ensure timely and accurate processing of applications – all while meeting daily goals and strict deadlines. This position is primarily based in North Asheville area, but some local travel may be required for this position to meet with team members or constituents. (travel will be reimbursed if required)

Essential Functions:

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members
• Assist applicants with the completion and submission of their program applications and determine eligibility
• Review and process applications in a high-volume, deadline driven environment
• Meet daily processing goals and deliver results within tight timelines
• Clearly communicate application status and next steps to applicants in a timely and professional manner
• Interpret and apply program guidelines and policies accurately in case decision making
• Provide clear communication and empathetic support to program applicants.
• Maintain accurate and organized case notes within proprietary database
• Collaborate with internal teams and external partners to resolve issues quickly and efficiently
• Adapt quickly to changing protocols, priorities, and system updates in a flexible and fast-moving workplace
• Work weekends and extended hours as needed to meet program demands

Qualifications:

• Experience in a fast-paced processing role
• Willingness and ability to travel locally and conduct in person visits
• Flexible availability, including weekends and evenings
• Proven ability to manage multiple tasks and work efficiently under pressure
• Strong organizational skills and attention to detail
• Exceptional communication skills, including trauma-informed case awareness
• Demonstrated ability to interpret and apply policies and procedures accurately
• Comfortable in environments that require flexibility and rapid response
• Proficient in data entry and basic computer applications (Microsoft Office, case management systems)
• Bilingual (Spanish/English) skills a plus
• Prior customer service experience a plus
• Valid driver’s license and reliable transportation required Work Environment
• Position is based on site in office Physical Demands
• Must be able to operate a motor vehicle safely

Travel Requirements:

• Travel Requirements:

  occasional travel to meet organizational and client needs.

• Flexibility:

  Candidates must be willing to work occasional weekends, attend off-site meetings, etc. as required.

• A work environment that promotes collaboration, consistency, and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

Skills Multi tasking, Administration, Customer service oriented, Support, Customer service Top Skills Details Multi-tasking, Administration, Customer service oriented, Support, Customer service Additional Skills & Qualifications Customer service and reliability are required Experience Level Entry Level