Case Coordinator – SVSEC (Temp Part Time) Position Available In Mecklenburg, North Carolina

Case Coordinator – SVSEC (Temp Part Time) Mecklenburg County Mecklenburg County, NC Follow Your Calling, Find Your Career!!

Please apply by:

Sunday, May 4th, 2025

Salary:

$18.46 per hour. This is a non-exempt (hourly) position. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations. Position Specific Information This is a part-time, temporary position. The selected candidate will work Wednesday through Sunday for up to 20 hours per week, including evenings and weekends. The Supervised Visitation and Safe Exchange (SVSE) Center provides services of supervising visits and monitoring exchanges with children for parents that have experienced domestic violence. The SVSE Center provides services in a nontherapeutic setting that promote the opportunity for both adult and child victims of domestic violence to have safe and secure supervised visitations and exchanges. SVSE Center does not offer an opinion as to the future status of visitation of any parent. Candidate will observe and document children and family members during supervised visitation according to policy and report observations. Responsible for providing professional level case management or case coordination services for various populations. Duties include thorough documentation of all client interactions, performing child orientations, responding to inquiries regarding services, ensuring program rules and regulations are adhered to during services. Duties include also providing information of necessary services and advocacy. Position Summary Responsible for providing professional level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan. Essential Functions Review cases and provide supporting documentation regarding clients receiving financial assistance Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures Foster inter-agency collaborations and research additional services or programs available to clients Develop Individualized Family Service Plans with families to address concerns, needs and priorities Arrange, link and integrate services with families to meet child and family needs Maintain compliance with procedural safeguards including client confidentiality and parental rights Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews Monitor client(s) progress on a regular basis via home/community visits, or phone contacts Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues May be required to staff shelters in the event of a disaster

Minimum Qualifications Experience:

Minimum of two years in an applied setting (DD, MH, Early Childhood) and/or substance use, mental health, developmental disabilities or other health conditions.

Education:

Bachelor’s degree in a human services related field. Combination of relevant education and relevant experience accepted:

Yes Licenses and Certifications:

Requires a valid North Carolina or South Carolina Driver’s License Requires County Driving Privileges Annual Motor Vehicle Record (MVR) check required Preferred Qualifications Knowledge of the dynamics of domestic violence. Bilingual skills (Spanish, Arabic, Vietnamese). Knowledge, Skills and Abilities Knowledge of Typical and atypical child development Common early intervention strategies Testing procedures and materials, how to administer them, and how to score and interpret the results Typical effect/consequences of common diagnoses Multidisciplinary approach to child assessment and treatment How to integrate child and family needs into family service plan Culturally relevant services in consumer’s home environment and in a wide variety of settings Applicable local, state and federal policies, procedures and mandates Developmental, behavioral health and health issues Skills Providing customer service Coordinating professional and support services in various programs Developing service plans Using a computer and related software applications Applying and interpreting applicable laws, rules, regulations, policies, and procedures Preparing a variety of reports and documentation Assessing consumer needs, concerns, priorities and progress

Abilities Building Trust:

Interacting with others in a way that instills confidence in one’s intentions and those of the organization

Care Management:

Having the knowledge and skills to link, coordinate, and monitor supports and services

Collaboration:

Working effectively and cooperatively with others; establishing and maintaining good working relationships

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Engagement Readiness:

Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals

Managing Work:

Effectively managing one’s time and resources to ensure that work is completed efficiently

Planning and Organizing:

Establishing courses of action for self and others to ensure that work is completed efficiently

Safety Intervention:

Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis Computer Skills Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.