Outreach Case Manager Position Available In New Hanover, North Carolina

Outreach Case Manager First Fruit Ministries – 3.5 Wilmington, NC Job Details Full-time $40,000 – $50,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Spanish Addiction counseling Management Intake Mid-level Driver’s License Bachelor’s degree Mental health counseling Behavioral health

Full Job Description Outreach Case Manager The Organization:

First Fruit Ministries, a 501(c)(3) nonprofit organization, shares God’s unconditional love through supportive housing, critical resources, and medical, social, and spiritual care. We serve individuals experiencing homelessness, poverty, and human trafficking, offering long-term support and a path to healing and restoration. Our ministry is rooted in relationship and guided by three core pillars: Sonship, recognizing our identity as beloved children of God; Empowerment, embracing the Holy Spirit’s transformative work in renewing minds and hearts; and Communication, expressing God’s love through Spirit-led words and actions in community.

Outreach Case Manager Position Description:

As an Outreach Case Manager at First Fruit Ministries, you play a pivotal role in providing support to our unsheltered clients and trafficking victims on their journey toward stability and self-sufficiency. Reporting to the Programs Coordinator, your primary responsibility is to build relationships with homeless and families, advocate for their needs, and facilitate connections to vital resources such as benefits and housing. Your work focuses on outcomes such as housing placement, client engagement, housing stability, efficiency in case management, and community engagement. Regularly tracking and analyzing these metrics will help in assessing the effectiveness of your outreach efforts and guide improvements in service delivery. A key aspect of your work involves identifying highly vulnerable homeless individuals through direct street outreach and community referrals from various sources, including mental health providers, hospitals, and law enforcement. You will administer assessment tools, facilitate emergency housing placements as needed, and connect clients to social services and permanent housing solutions. Additionally, you will be responsible for creating and maintaining client case files, obtaining necessary housing readiness documentation, and providing ongoing support throughout the housing process. This may include spending time at clients’ encampments, visiting clients in their homes once housing is secured, and offering continuous assistance as they navigate challenges related to mental illness, substance abuse, and primary care needs. Strong record-keeping abilities are essential for this role to ensure accurate documentation of client interactions and progress. This role requires organizational skills and meticulous file management. In addition to your direct responsibilities, you will have the opportunity to lead and train volunteers in outreach ministry, amplifying the reach and impact of our efforts to support those experiencing homelessness or human trafficking.

Outreach Case Manager Job Duties:

Community Outreach and Engagement:

Collaborate with teammates to conduct outreach in high-need areas during opportune times. Attend and engage with unsheltered clients at weekly outreach sites. Establish and maintain positive relationships with community partners, including mental health programs, shelter programs, law enforcement, and service providers. Attend Coordinated Entry meetings of the

Cape Fear Continuum of Care Assessment and Case Management:

Assess housing barriers of individuals and families experiencing homelessness. Develop individualized housing and service plans through intake interviews. Identify participant strengths and barriers, and assist in reducing barriers by linking to resources and services. Assist with Permanent Supportive Housing program operations and case management as needed

Advocacy and Support:

Provide advocacy for homeless neighbors encountering barriers. Conduct proactive home visits to ensure stability and progress towards self-sufficiency. Assist participants in accessing resources and making referrals until shelter or permanent housing is obtained.

Record Keeping and Reporting:

Maintain accurate client files, daily activity logs, and reports. Collect and report program data for HMIS and EmpowerDB reporting and funders’ requirements. Prepare program documentation and client files for grantor monitoring.

Key Performance Indicators:

As an Outreach Case Manager, measuring the effectiveness of your efforts is crucial for assessing impact and refining strategies to better serve homeless individuals and families. Here are the top five Key Performance Indicators (KPIs) along with their associated metrics: 1.

Client Housing Placement Rate:

Percentage of homeless individuals and families successfully placed into emergency shelters or permanent housing. (Number of clients placed into emergency shelters or permanent housing divided by the total number of clients served, multiplied by 100.) 2.

Client Engagement and Retention Rate:

Percentage of clients engaged and retained in the program until they obtain shelter or permanent housing. (Number of clients who remain engaged in the program until housing placement divided by the total number of clients served, multiplied by 100.) 3.

Housing Stability Rate :

Percentage of clients who maintain stable housing for a defined period after placement. (Number of clients who maintain stable housing for a defined period (e.g., 6 months) divided by the total number of clients placed into housing, multiplied by 100.) 4.

Case Management Efficiency:

Average time taken from initial assessment to housing placement. (Total duration (in days or weeks) taken to move a client from initial assessment to housing placement, averaged across all outreach clients served.)

Job Type:

Full-time Pay:

$40,000.00 – $50,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person