Housing Case Manager – North Carolina Disaster Management Position Available In [Unknown county], North Carolina

ICF seeks a Case Manager to support and promote recovery through Community Development Block Grant Disaster Recovery (CDBG-DR) programs for Hurricane Helene impacted counties in Western North Carolina. As a Case Manager, you will interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) CDBG-DR Program. To be considered for these opportunities, you must reside in one of the following areas: Buncombe County, Henderson County, Haywood County, Madison County, McDowell County, Mitchell County, Rutherford County, Watauga County, and Burke County.

Compensation:

While the range below is broader, this position will offer a salary range in the mid-60s, as determined by the hiring team. Higher education and experience will not change this salary range. This position is full-time, benefit-eligible, and on-site and requires, but is not limited to, the following responsibilities:

Key Responsibilities:

Provide excellent customer service by communicating with applicants by phone, email, and in-person to communicate program requirements and provide frequent updates on case status Coordinate with program team members, including the case management lead, QA/QC staff, and construction teams to ensure applications are being efficiently processed through each phase. Support public outreach events and off-site applicant meetings Make eligibility determinations aligned with program standards and requirements. Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems Prepare letters to applicants and other required program documents Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures Complete a final review to close-out the applicant’s case. Provide tracking and reporting information on cases progressing from intake to closeout Manage multiple priorities and work limited overtime, as necessary.

Minimum Qualifications:

High School Diploma 2+ years of work experience with case management, public housing, or disaster recovery, or related work 2+ years of experience with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.

Preferred Skills/ Experience/ Qualifications:

Experience in the field of housing reconstruction or rehabilitation Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, disaster-related documentation and other program-related documents. Demonstrated ability to review documents at a close level of detail and catch subtle differences. Strong verbal and written communication skills. Skilled in multi-tasking, organizing, and prioritizing work in a fast-paced environment. Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone. Ability to work successfully with socioeconomically and culturally diverse applicants. Experience in analyzing information and problem-solving. A flexible schedule that can accommodate some evening or weekend work as may be required. Experience facilitating client applications to public benefit programs. Experience in disaster recovery and/or housing support services or programs. Bilingual in English and Spanish is a plus. This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or living in Public Housing. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $55,388.00 – $94,160.00 N Carolina Client Office (NC88) Need help? We’re here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.