Disaster Case Manager Lead – Government Services Position Available In Watauga, North Carolina

Post
Disaster Case Manager Lead – Government Services

Job Category:

Technician

Requisition Number:

DISAS003825

Posting Details

Posted:

April 24, 2025
Full-Time
Locations
Showing 1 location
Boone, NC
Boone, NC, USA Job Details
Description HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change. As a Disaster Case Manager Lead in Western North Carolina, you will be responsible for overseeing a team of case managers to ensure quality, consistency, and efficiency in application processing. This role includes monitoring performance against daily and weekly goals, identifying training needs, providing real-time coaching, and communicating key challenges and barriers to senior leadership. This position is primarily based in Marion, Boone and Marshall County. However, please note that the location may change based on business needs or project requirements.

Essential Functions:

Provide day-to-day oversight and support to case managers
Monitor team performance and ensure team members are meeting individual and collective goals
Identify training gaps and performance issues; create targeted plans to address and improve outcomes
Analyze trends and data to determine root causes when goals are not met and implement adjustments accordingly
Ensure team members understand and apply program policies and guidelines correctly
Coach staff on best practices for working with program applicants, gathering complete applicant documentation, and processing applications efficiently
Participate in quality control checks and case audits to ensure compliance and consistency
Handle escalated applicant issues or complaints with professionalism and a problem-solving mindset
Maintain strong communication with program managers and senior leadership regarding team performance, common applicant challenges, and system barriers
Communicate updates, policy changes, and procedural guidance to the team
Support team scheduling, coverage planning, and resource allocation
Provide back up support during high-volume periods, including direct applicant assistance as needed
Interpret and apply program guidelines and policies accurately in case decision making
Be flexible and available to work weekends and extended hours as needed to meet program demands

Qualifications:

3 + Years’ experience in case management or similar high-volume client service roles
1+ years in a supervisor, lead, or team monitor role
Flexible availability, including weekends and evenings
Demonstrated ability to manage and de-escalate challenging situations
Strong leadership and team-building skills
Skilled in performance and monitoring and coaching for results
Effective communicator across all levels of staff and leadership
Able to problem-solve and make decisions in a dynamic, fast-changing environment
Proficient in Microsoft Office, case management systems, and data tracking tools
Bilingual (Spanish/English) a plus
Valid driver’s license and reliable transportation required
CDBG-DR Housing Program experience a plus
Associates or Bachelor’s Degree a plus
Valid driver’s license and reliable transportation required Work Environment Position is based on site in HORNE office Physical Demands Must be able to operate a motor vehicle

Flexibility:

Candidates must be willing to work occasional weekends, attend off-site meetings, etc. as required.

Travel:

occasional travel to meet organizational and client needs. HORNE Values… A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise. HORNE Offers… An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them. The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability. We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another’s successes, working together for the highest good. Come join us at team HORNE! HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.