Housing Resource Navigator -Full Time – Bethlehem Position Available In Grafton, New Hampshire

Housing Resource Navigator -Full Time – Bethlehem 3.4 3.4 out of 5 stars Bethlehem, NH 03574

Role:

This employee works to assure that unsheltered homeless individuals/families gain access to appropriate shelter and other necessary services.

Essential Functions & Responsibilities:

E 15% Identify clients who are unsheltered homeless or at imminent risk of homelessness through direct outreach activities and through reports/referrals from 211, shelters, police, churches, town welfare officers, human service providers and others. E 20% Initiate contact and establish a working interaction with individuals/families who are unsheltered or at imminent risk of homelessness for the purpose of providing assistance with attaining/maintaining adequate shelter and access to needed services. Assess the immediacy of need and type of intervention appropriate for each individual. E 5% Take appropriate action to deal with any homeless emergency situation. Assist homeless people with obtaining transportation to shelter or services. E 10% Establish & maintain positive, productive working relationships with mental health offices and other members of the local homeless services continuum. Serve as a liaison between Mental Health Professional staff and other TCCAP staff dealing with mutual clients and homeless issues. E 5% Develop and assist with implementation of shelter client’s service plan utilizing CTI Case Management. N 5% Assist shelter managers in arranging for alternate shelter for homeless being turned away due to capacity or criteria problems N 10% Participate in appropriate workshops, trainings, meetings and Homeless Services Continuum’s. E 25% Maintain client records, activity logs and complete reports. Enter client information into State HMIS system and EmpowOR. Maintaining confidentiality in all aspects of position. N 5% Other duties as assigned

Performance Measurements:

1.

Client Focus:

Is dedicated to meeting the expectations of the Director of Housing Supports, acts with client in mind; establishes and maintains effective relationships with clients; gains their trust and respect; goes above and beyond to anticipate client needs and respond accordingly. 2.

Taking responsibility:

Completes assignments in a thorough, accurate and timely manner that achieves expected outcomes; exhibits concerns for the goals and needs of the department and others that depend on services or work products; handles multiple responsibilities in an effective manner. 3.

Problem Solving/Creativity:

Identifies and analyzes problems; formulates alternative solutions; takes or recommends appropriate actions; follows up to ensure problems are resolved. 4.

Collaboration/Teamwork:

Uses diplomacy and tact to maintain harmonious and effective work relationships with co-workers; adapts to changing priorities and demands; shares information and resources with others to promote positive and collaborative work relationships; supports diversity initiatives by demonstrating respect for all individuals. 5.

Communication/Interpersonal Skills:

Is able to effectively communicate and to influence others in order to meet organizational goals; shares information openly; relates well to all kinds of people; is able to speak well and write effectively. 6.

Time Management:

planning, setting goals, prioritizing and completing tasks, submitting reports in a timely manner, administrated HMIS appropriately.

Knowledge, Skills and Abilities:

Experience Three months to twelve months of similar or related experience. Education (1) A two-year college degree or (2) completion of a specialized course of study at a business or trade school or (3) completion of specialized training courses conducted by equipment vendors or (4) job specific skills acquired through on-the-job training or apprenticeship program. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. TCCAP is an

EOE Job Type:

Full-time Pay:

$16.50 per hour

Benefits:

401(k) 401(k) matching 403(b) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance

Schedule:

Day shift Evening shift Monday to Friday Weekends as needed

Work Location:

In person