Metro Action Commission Customer Engagement Coach Position Available In Davidson, Tennessee

Metro Action Commission Customer Engagement Coach 3.3 3.3 out of 5 stars Nashville, TN Position Description This is a Full-Time Non-Civil Service position with medical, dental, pension, and insurance benefits. This position provides case management and family-centered coaching for customers. Also, perform administrative work for intake of applications and determining eligibility for Metropolitan Action Commission programs and services. Uphold the Mission, Vision, Values, and Philosophy of the Metropolitan Action Commission.

Work hours:

8:00 AM

• 4:30 PM Typical Duties Through a coaching lens, encourage, motivate, and assist customers’ efforts to improve their conditions and quality of life.

Develop and maintain up to date resources available for customers. In partnership with customers, help identify family/individual strengths, needs, and goals to create opportunities for economic upward mobility. Accurately assess completed customer application requirements for eligibility according to the funding contracts and guidelines for service delivery. Assist with application intake and questions from customers and internal staff, including customer navigators. Provide effective short term crisis intervention to assist customers. Screen applications for potential case management or internal/external partner referrals. Make home visits as necessary and as assigned. Work with and conducts follow up with community partners to ensure referrals and outcomes are appropriate for the program and customer. Enter customer information and maintain case records in the departmental information management systems in a manner that is clear, concise and meets all regulatory and legal standards. Maintain customer confidentiality. Participate in outreach assignments. Read and follow state and/or federal regulations, attends state/local training when appropriate. Perform related duties as required. Minimum Qualifications Bachelor’s degree from an accredited college or university. Two (2) years of experience working with families of low incomes, and two (2) years of data entry experience. Official College Transcripts

• If you wish to qualify , we need a copy of your official college transcript sent from the university or college.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note:

Per Metro Ordinance No.

SO94-1078.

All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government. Preferred Experience, Knowledge, Skills, and Abilities Coaching skills. Motivational interviewing training and/or experience Proficiency using Outlook, WebEx, Microsoft Office (including Word and Excel). Experienced working with low income ethnically and culturally diverse populations. Experienced with maintaining the integrity of confidential customer information. Experienced with advising and interpreting the application of policies, procedures, and standards. Experienced with dealing with confrontation in a constructive manner. Experienced with managing time, prioritizing, and performing multiple tasks in a fast-paced environment. Possess excellent interpersonal and communication skills. Be advised that ALL candidates for ANY position with the Metropolitan Action Commission will be subject to a background check. The Metropolitan Government of Nashville and the Metropolitan Action Commission are equal opportunity employers. In compliance with Tennessee law, all applications are subject to public disclosure. Requests for ADA accommodations should be directed to Rickie McQueen at (615) 862-8860, Ext. 70103. For questions contact the Human Resources department at: 615-862-8860 Ext. 70105. Full-time, Civil Service positions

• 10 Vacation Days per year (increasing after 5 years of service) 1 Sick Day per month 12 Paid Holidays per year Public Safety
• Sworn and Civilian positions
• 20 vacation days per year 3 Personal days per year 1 Sick Day per month 12 paid holidays per year Part-time, Non Civil Service positions
• Visit HR and Benefits webpages for more information. Full-time, Non Civil Service positions
• contact hiring department for benefits information Seasonal/Temporary positions
• no benefits offered.