Community Outreach Coordinator Position Available In Duval, Florida
Tallo's Job Summary: The Community Outreach Coordinator position in Jacksonville, FL offers a salary range of $17.13 - $23.12 per hour. Under the supervision of the Director, this role involves public outreach efforts related to JTA programs and services. Responsibilities include assisting customers, attending meetings, distributing materials, and collaborating with various JTA departments. Candidates should have a high school diploma, customer service experience, and familiarity with JTA services. Flexibility for evening and weekend shifts is required, along with strong communication and organizational skills.
Job Description
Salary Confidential
Position range in Jacksonville, FL Metropolitan Statistical Area $17.13 – $23.12 Per hour Community Outreach Coordinator
JTA/JTM
Occupation:
Customer Service Representatives
Location:
Jacksonville, FL – 32204
Positions available: 1
Job #: 12478716
Source:
Employ Florida
Posted:
3/31/2025
Updated:
3/31/2025
Expires:
5/30/2025
Web Site:
Employ Florida
Onsite /
Remote:
Work onsite all of the time
Job Type:
Regular, Part Time (Less than 30 Hours), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. HS 12 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window. Under the supervision of the Director – Customer Service/Engagement, this position assists with public outreach efforts related to JTA programs and services. This individual will primarily work in the field within JTA’s transit service area, will represent JTA at community events, participate in JTA internal and public meetings, ride public transportation, work with Customer Service, Service Planning, Transit Operations and Service Delivery staff, work at bus transit stations and bus stops to assist JTA customers and the public with their transit needs within the full scope of the system. Essential s): At assigned bus stops or bus stations, advise and assist customers and public about existing service and new service enhancements.
During public meetings, advise customers and public of expected service enhancements, distribute and review bus schedules, assist customers in planning their trips.
On buses, advise customers of expected service enhancements and distribute materials. Advise customers how to access JTA information and assistance in planning their trips.
Assist Director of Customer Service/Engagement or designee in preparing for public outreach activities. Assist in collecting materials and supplies for meetings and outreach, delivering to and returning materials and supplies. Assist in setting up and taking down displays and materials for outreach.
Assist in communicating with Bus Operators, Transit Operations staff, Customer Service staff and other JTA employees to explain service enhancements, and advise on most effective and efficient ways to inform customers.
During implementation of new service enhancements, assist customers at assigned bus stops or bus stations, in finding and boarding correct buses, distributing new passenger bus schedules and/or other appropriate collateral.
On JTA vehicles, monitor routes and customer usage/needs/feedback to ensure optimal route performance is provided to the riding public.
Complete daily reports, including standard report forms, counts of customers reached, special reports as required
Administer customer surveys as directed.
Assist local businesses with educating employees about JTA services and programs.
Regularly attend JTA internal meetings to work with Service Delivery, Service Planning and Operations on program and service development including site and schedule reviews.
Maintain inventory of Outreach collateral and equipment.
Regular interactions with diverse internal and external JTA stakeholders at all levels.
Other duties as assigned.
Minimum Qualifications:
High School Diploma or General Education Development (GED)
One (1) year of office/clerical, and/or customer service experience
Familiarity with JTA services, Jacksonville, Duval County, regional streets, landmarks, and communities.
Possession of a valid/current
Driver’s License Preferred Qualifications:
Fluent in two of more languages
Knowledge, Skills and Abilities:
Proficiency in reading, writing, and comprehension of English required.
Experienced with Microsoft Word and Excel applications.
High-energy individual capable of executing the described responsibilities.
Capable of working under varied weather conditions such as rain, high temperatures, or cold.
Endurance to stand, walk, and/or travel by vehicle for the majority of the day.
Clear verbal articulation skills, along with effective communication and precise report-writing capabilities.
Flexible availability required, including potential evening and weekend shifts.
Possesses strong organizational skills with attention to detail.
Ability to multitask and prioritize in a dynamic work environment.
Customer service oriented with a proactive approach to problem-solving.
Collaborative team player willing to contribute to team efforts.
Familiarity with handling and resolving customer inquiries or complaints.
Work Environment/Physical Requirements:
The Community Outreach Coordinator works mainly within the JTA service area where the noise levels fluctuate depending on the time of day due to customer traffic and JTA operations. This position may be required to work nights, weekends, and holidays.
Physical demands may include:
Sitting and/or standing for prolonged periods.
Performing repetitive motion.
Lifting and/or carrying heavy items Help for Employer Information. Opens a new window.
