Community Outreach Manager Position Available In Lee, Florida

Community Outreach Manager Harry Chapin Food Bank of Southwest Florida – 3.5 Fort Myers, FL Job Details Full-time From $58,995 a year 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft PowerPoint Bilingual Microsoft Word Nonprofit management Community engagement initiatives launched (3-5 initiatives) Spanish Non-profit organization community engagement experience Launching community engagement initiatives Teamwork Microsoft Excel Management Customer service Community dialogue sessions Public speaking Mid-level Microsoft Office Driver’s License Haitian Creole Bachelor’s degree Attention to detail Human Services Grocery store 2 years Communication skills

Full Job Description Position Title:

Community Outreach Manager FLSA Status :

Exempt, Full Time Immediate Supervisor:

Director of Community Impact and Partnerships Employees Supervised:

Retail Coordinators, Mobile Site Coordinators, Mobile Market Coordinator Position Summary:

The Community Outreach Manager is responsible for overseeing the food bank’s Mobile Pantry Program, Mobile Market (Fresh Force Grocery Store), and Retail Rescue Program. This role ensures seamless and sustainable access to emergency food access services across Lee, Charlotte, Hendry, Glades, and Collier counties. The manager works to strategically connect and strengthen these outreach efforts to better serve food-insecure neighbors, with a focus on accessibility, equity, and community impact.

Program Management:

• Oversee the daily programming of the Mobile pantry, Mobile market, and Retail Rescue Program
• Ensures policies and procedures are up to date for programs in line with best practices and network standards.
• Ensures compliance with all regulatory requirements, including food safety and Feeding America standards.
• Implement and monitor key performance indicators (KPI) to evaluate program impact and identify areas for improvement.
• Oversee Retail Rescue coordinators, community Mobile Site coordinators, and Mobile Market coordinator.
• Oversee SIMCI implementation to appropriate sites.
• Works collaboratively with development team on programmatic grant opportunities.
• Works collaboratively with operations and volunteer teams to build cohesive processes.
• Foster strong community, retail donor and partner relationships
• Support the development and implementation of outreach strategies that align with the food bank’s mission and strategic goals.

Administration and Planning:

• Actively engage and participate in strategic planning process and meet or exceed all annual goals.
• Collaborate with Operations Department to support food sourcing strategic plan.
• Plan and facilitate regular staff meetings.
• Prepare reports and presentations as requested.
• Participates as a member of the disaster response team.
• Hires, trains, develops, and evaluates outreach staff.
• Sets goals for the outreach team and monitors performance relative to goals.
• Utilizes data to make informed decisions on programming.
• Ensure program data reports are being kept and up to date.
• Oversees program grants and funding for all outreach programs.
• Utilizes the Meal Gap, food insecurity rates in service area, and other data reports to help improve programming.
• Utilize Meal Connect reports to track accurate trends in retail donations across five counties.
• Utilizes quarterly survey data to improve neighboring services.
• Work with community partners to offer additional services during distributions when applicable.
• Respond to requests made by individuals inquiring about receiving food and makes appropriate referrals as needed.
• Conduct periodic internal file reviews on child program files to ensure compliance with policies and procedures.
• Field program complaints and follow-up, as necessary.
• Attend various networking and professional meetings.
• Attend work group meetings as needed.
• Cross train in other areas of the Programs Department
• Perform other related duties and assignments as required.

Team Leadership Customer Service- demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Be a role model for others in customer service. Deal constructively with conflict by diffusing situations before conflicts arise, resolve conflict directly and actively gain cooperation from others.

• Provide proactive leadership, working as a team with the Programs department focusing on increasing distribution to participating agencies and distribution sites.

Take the initiative to identify and act on problems. Clearly communicate the “Mission” ensuring everyone works toward the same goals. Ensure responsibilities and authorities of employees are defined and understood. Establish goals, monitor progress, and provide coaching to enable them to meet their goals. Create a positive environment where two-way communication and strong trust are established. Recognize achieving employees and address those who do not meet expectations in a timely and fair manner. Ensure team members are fully trained in the skills necessary Provide individuals with professional and personal growth opportunities as appropriate. Emphasize teamwork and customer service so employees understand the importance of assisting others. Administer all policies according to guidelines.

Qualifications:

General

• Adhere to HCFB expectations and values: o Be active by moving quickly, getting things done and holding self and others accountable for results.

o Be constructive by providing solutions, displaying optimism, being respectful and fair. o Be truthful by providing facts to support opinions, speaking up and not exaggerating. o Humanize Hunger by putting a human face on it. o Communicating in a professional, honest, and open manner. o Take time to have fun along the way. o Believe in our mission and impact.

• Honesty, integrity, and commitment to fighting hunger in Southwest Florida
• Ability to relate effectively with other staff, volunteers, agency representatives and the general public.
• Must have a clear understanding of and ability to articulate the mission of the HCFB.
• Ability to complete work in an accurate, effective, and timely manner.
• Must be a self-starter who is driven and capable of keeping track of multiple projects in a fast-paced environment.
• Ability to build relationships with others.
• Valid Florida driver’s license. Specific to Position
• Bachelor’s degree from an accredited institution required in a related field preferred; may be replaced with comparable experience.
• Minimum of three years of relevant experience in non-profit, human services, or management field
• Minimum of 2 years management experience may be replaced with comparable experience.
• Excellent written, oral, and interpersonal communications skills.
• Ability to coordinate multiple projects/events and adhere to deadlines in a high-energy, fast-paced environment.
• Requires public speaking and presentations to various audiences.
• Ability to work independently and effectively.
• Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Ability to work independently and effectively.
• Strong attention to detail
• Obtain and maintain Food Safety Management Certification
• Ability to lift, carry, and/or pull at least 40 lbs.
• This position requires some work in the evenings and at weekends.
• Sensitivity to diversity and the ability to work with people of different nationalities, ethnic origins, and socioeconomic levels is essential.
• Operate a personal vehicle on a daily basis to community partner sites, meetings, and events.
• Bilingual ability in Spanish or Haitian Creole is highly desirable.

Working Conditions:

The Community Outreach Manager is expected to travel throughout the five-county service area. Work is performed both indoors and outdoors and may require physical activity in a variety of settings.

Job Type:

Full-time Pay:

From $58,995.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

Day shift Monday to Friday Weekends as needed

Education:

Bachelor’s (Required)

Experience:

Nonprofit management: 2 years (Required)

Human Services:

3 years (Required) Communication skills: 3 years (Required) Ability to

Commute:

Fort Myers, FL 33901 (Preferred)

Work Location:

In person