BusinessOperations – Community Resource Coordinator II Community Resource Coordinator II Position Available In Dougherty, Georgia

BusinessOperations – Community Resource Coordinator II Community Resource Coordinator II#25-55747
Albany, GA
All On-site Job Description

Job Description:

JOB SUMMARY

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate.

ESSENTIAL FUNCTIONS

Note:

The following is not intended to be an exhaustive list of all duties required of this position Key Duties and Responsibilities

• Provides support to members to connect them to known community and care resources in a cost- effective manner
• Supports the coordination of community outreach resources available to members and promotes awareness of care/services
• Serves as support for members on community and care resource inquiries and opportunities available to members
• Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
• Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
• Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
• Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
• Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
• Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
• May make visits to individual homes and/or community organizations
• Working Knowledge of Social Determinants of Health (SDOH) barriers Required for All Jobs
• Performs other duties as assigned
• Complies with all policies and standards

MINIMUM QUALIFICATIONS

Education and Experience

• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience
  Comments for

Vendors:

Candidates must be in Albany area.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” =====
Walk me through the day-to-day responsibilities of this the role and a description of the project (Outside of Workday JD):
Responsible for conducting home visits to high-risk members to complete a non-medical assessment to identify barriers impeding care such as home safety issues, transportation and other social determinants of health.
Connecting with community partners and/or organizations to build partnerships that help to address the needs of our members.
Coordinate, implement and participate in community events within the designated region but could include the entire Georgia market. Describe the performance expectations/metrics for this individual and their team:
Team/Individual is measured on the number of successful home visits completed per month (60% of the home visits will be successful) Tell me about what their first day looks like:
Staff will be assigned to the Preceptor within the department and will go over the role and responsibilities of the position, attendance policy, expense reimbursement, etc.
Assigned mandatory compliance e-learning trainings through Centene University (self-directed)
New Hire Training What previous job titles or background work will in this role?
Community Health Worker
Community Outreach
Social Work
Top 3 Skills this candidate must have:

Knowledge of Community Health Practices:

This includes understanding the health needs of the community, local health disparities, preventive health strategies, and social determinants of health. A strong foundation in these areas allows a CHW to effectively serve the community.

Data Collection and Reporting:

Ability to gather health-related data through surveys, interviews, or other methods and report on this data accurately. Familiarity with digital health tools, record-keeping systems, or data analysis can be crucial for tracking community health outcomes.

Cultural Competency and Language Proficiency:

Given that CHWs often work with diverse populations, understanding the cultural context and being able to communicate in the languages spoken by the community is a must. This could include fluency in specific languages or an understanding of cultural norms that affect health behaviors.
What type of personality performs best within your team, given the overall environment and workplace dynamic?

Empathetic and Community-Focused:

Given the nature of the role, a CHW needs to be deeply empathetic and community-oriented. They should be passionate about helping others, understanding diverse community needs, and promoting health equity.

Collaborative and Adaptable:

The team dynamic often involves working with other health professionals, social services, and community organizations. An individual who thrives in a collaborative, flexible environment and can pivot based on community needs will perform best.
Energetic with a

Problem-Solving Mindset:

The role may require handling various challenges or crises, so individuals who are energetic, proactive, and enjoy solving complex problems in real-time will fit well.