(Apply in 3 Minutes) Community Outreach Specialist Position Available In Calcasieu, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs

• everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals
• because we know that healthrequires care for the whole person.

It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Community Outreach Specialist (COS) plays acritical role in establishing Upward Health’s presence in thecommunity and reaching potential patients. As the first point ofcontact for individuals seeking our services, the COS isresponsible for educating patients about Upward Health’s offerings,engaging them in meaningful conversations, and facilitating theirenrollment into our programs. The COS manages a personal caseload,primarily utilizing phone outreach, but also employing in-personvisits and other community-based strategies as needed. This role isessential in ensuring that patients understand the full range ofservices available to them and helps them take the first stepstoward improving their health. The COS reports to the OutreachManager and works closely with other team members to ensure theoverall success of patient outreach and engagement efforts.

SkillsRequired:

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills with the ability to build trust andrapport quickly
• Strong organizational and multitasking skills tomanage a personal caseload efficiently
• Self-motivated with theability to work independently and meet outreach goals
• Comfortablewith fast-paced environments and adapting outreach methods tovarious situations
• Proficient in using computer systems fordocumentation, communication, and managing outreach activities
• Flexible and adaptable to a variety of outreach methods, includingphone, in-person meetings, and mailings
• Fluent in English;Spanish proficiency is a plus

Key Behaviors:

Engagement:

• Proactively builds relationships with potential patients, ensuringthey feel informed and supported throughout their journey withUpward Health.

Resilience:

• Demonstrates the ability to overcomeobjections and challenges, staying motivated to engage patientseven in difficult situations.

Adaptability:

• Flexibly adjustsoutreach strategies based on the needs and preferences of patients,ensuring effective communication at all times. Team Collaboration
• Works well within a team, sharing knowledge, providing support,and contributing to the collective goals of the outreach program.

Efficiency:

• Effectively manages time to meet outreach goals,balancing a caseload and ensuring timely follow-ups with patients.

Compassion:

• Approaches patient interactions with empathy,ensuring each patient feels heard and understood.

CulturalCompetency:

• Demonstrates respect for diverse backgrounds andworks effectively with individuals from various cultural andsocioeconomic backgrounds.

Competencies:

Communication:

• Abilityto clearly and persuasively communicate Upward Health’s servicesand benefits to potential patients, making complex information easyto understand.

Patient Engagement:

• Skilled in enrolling patientsinto Upward Health’s programs and ensuring they have a smoothonboarding experience.

Customer-Centric:

• Always focused on theneeds of the patient, ensuring excellent service throughout theoutreach process and helping patients access the right services.

Problem Solving:

• Capable of addressing patient concerns orobjections during outreach efforts, ensuring positive outcomes andmaintaining trust.

Time Management:

• Demonstrates excellent timemanagement by balancing outreach activities, managing caseloads,and meeting set goals within a fast-paced environment.

DataManagement:

• Attention to detail when documenting patientinformation, ensuring accuracy and timely updates in the company’ssystems.

Community Knowledge:

• Familiarity with local resourcesand the ability to connect patients to additional community-basedservices that may be beneficial to their care.

Upward Health isproud to be an equal opportunity employer. We are committed toattracting, retaining, and maximizing the performance of a diverseand inclusive workforce. This job description is a general outlineof duties performed and is not to be misconstrued as encompassingall duties performed within the position.

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