Community Outreach Specialist Position Available In Calcasieu, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs – everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals – because we know that healthrequires care for the whole person. It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Community Outreach Specialist (COS) plays acritical role in establishing Upward Health’s presence in thecommunity and reaching potential patients. As the first point ofcontact for individuals seeking our services, the COS isresponsible for educating patients about Upward Health’s offerings,engaging them in meaningful conversations, and facilitating theirenrollment into our programs. The COS manages a personal caseload,primarily utilizing phone outreach, but also employing in-personvisits and other community-based strategies as needed. This role isessential in ensuring that patients understand the full range ofservices available to them and helps them take the first stepstoward improving their health. The COS reports to the OutreachManager and works closely with other team members to ensure theoverall success of patient outreach and engagement efforts.

SkillsRequired:

Strong verbal communication and persuasive abilitiesExcellent interpersonal skills with the ability to build trust andrapport quickly Strong organizational and multitasking skills tomanage a personal caseload efficiently Self-motivated with theability to work independently and meet outreach goals Comfortablewith fast-paced environments and adapting outreach methods tovarious situations Proficient in using computer systems fordocumentation, communication, and managing outreach activitiesFlexible and adaptable to a variety of outreach methods, includingphone, in-person meetings, and mailings Fluent in English; Spanishproficiency is a plus

Key Behaviors:

Engagement:

Proactively buildsrelationships with potential patients, ensuring they feel informedand supported throughout their journey with Upward Health.

Resilience:

Demonstrates the ability to overcome objections andchallenges, staying motivated to engage patients even in difficultsituations.

Adaptability:

Flexibly adjusts outreach strategiesbased on the needs and preferences of patients, ensuring effectivecommunication at all times.

Team Collaboration:

Works well within ateam, sharing knowledge, providing support, and contributing to thecollective goals of the outreach program.

Efficiency:

Effectivelymanages time to meet outreach goals, balancing a caseload andensuring timely follow-ups with patients.

Compassion:

Approachespatient interactions with empathy, ensuring each patient feelsheard and understood.

Cultural Competency:

Demonstrates respect fordiverse backgrounds and works effectively with individuals fromvarious cultural and socioeconomic backgrounds.

Competencies:

Communication:

Ability to clearly and persuasively communicateUpward Health’s services and benefits to potential patients, makingcomplex information easy to understand.

Patient Engagement:

Skilledin enrolling patients into Upward Health’s programs and ensuringthey have a smooth onboarding experience.

Customer-Centric:

Alwaysfocused on the needs of the patient, ensuring excellent servicethroughout the outreach process and helping patients access theright services.

Problem Solving:

Capable of addressing patientconcerns or objections during outreach efforts, ensuring positiveoutcomes and maintaining trust.

Time Management:

Demonstratesexcellent time management by balancing outreach activities,managing caseloads, and meeting set goals within a fast-pacedenvironment.

Data Management:

Attention to detail when documentingpatient information, ensuring accuracy and timely updates in thecompany’s systems.

Community Knowledge:

Familiarity with localresources and the ability to connect patients to additionalcommunity-based services that may be beneficial to their care.

Upward Health is proud to be an equal opportunity employer. We arecommitted to attracting, retaining, and maximizing the performanceof a diverse and inclusive workforce. This job description is ageneral outline of duties performed and is not to be misconstruedas encompassing all duties performed within the position.

PIfa409fa5be24-37456-37829396