Community Outreach Specialist Position Available In Lafayette, Louisiana

Job Description:

Upward Health is an in-home, multidisciplinary medical groupproviding 24/7 whole-person care. Our clinical team treatsphysical, behavioral, and social health needs when and where apatient needs help. Everyone on our team from our doctors, nurses,and Care Specialists to our HR, Technology, and Business Servicesstaff are driven by a desire to improve the lives of our patients.

We are able to treat a wide range of needs

• everything fromaddressing poorly controlled blood sugar to combatting anxiety toaccessing medically tailored meals
• because we know that healthrequires care for the whole person.

It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

WHY IS THIS ROLECRITICAL?

• The Outreach Specialist (OS) plays a critical role atUpward Health.

The OS is the first point of contact with ourcompany for our patients. We count on the OS to make an excellentfirst impression and to be able to effectively communicate ourservice offering to patients. The goal of this role is to informpatients about our services and to help them get started. Ourservices are focused on improving a patient’s health, and the OShelps him or her take that first step.

• The OS manages a caseloadand utilizes a range of strategies to connect with our potentialpatients. Phone is our top strategy, and it’s important that our OSis comfortable and confident communicating by phone. There may betimes that field-based approaches are utilized as well. The OSshould be prepared to use whatever strategy is most effective. TheOS reports to our Outreach Manager.
• Applicants tend to beindividuals who would describe themselves as a “people person.
• You enjoy talking to new people
• whether by phone or in person.

You might have taken past roles in sales or retail to satisfy thisinterest. You also want to help others. You may even have pastexperience helping others with their health, whether through aprevious job or in your personal life. You communicate well. Youenjoy a fast-paced environment. You are flexible and like when eachday is different. You are driven by reaching goals, and you like achallenge. We are looking forward to meeting you!

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KEYRESPONSIBILITIES:

• Conduct direct outreach to patients via phone, in-personmeetings, mailings, and other strategies Speak with patients about the role that Upward Health can playin helping them improve their health Enroll patients into Upward Health’s program and collect keydata about patients during the enrollment process Manage a personal caseload of patients and ensure that eachassigned patient is contacted using the most effectivestrategy On an as-needed basis, interact with enrolled patients toensure ongoing engagement or to deliver additional community-basedtouchpoints Participate in weekly team meetings focused on ongoingeducation and improvement Accurate and timely documentation in our company’s softwaresystem•

KNOWLEDGE, SKILLS & ABILITIES

• Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills

• QUALIFICATIONS

  Ability to quickly establish trust and build a relationshipwith patients Ability to clearly communicate Upward Health’s service offeringand value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions andobjections

• Organized and self-motivated
• Ability to work independently and meet established goals Enjoys collaboration within a team environment and working withpeople of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patientsand coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work withdiverse groups of community members Comfortable using computer for documentation, communication,and organizing work Must have reliable transportation to perform essential outreachfunctions Must be fluent in English.

Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekendwork Minimum of 3 years of work experience with focus on those whohave sales, healthcare, or past outreach experience.

• Upward Healthis proud to be an equal opportunity/affirmative action employer. Weare committed to attracting, retaining, and maximizing theperformance of a diverse and inclusive workforce.
• This jobdescription is a general outline of duties performed and is not tobe misconstrued as encompassing all duties performed within theposition.
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