Community Outreach Specialist Position Available In Ouachita, Louisiana

Job Description:

Upward Health is an in-home, multidisciplinary medical groupproviding 24/7 whole-person care. Our clinical team treatsphysical, behavioral, and social health needs when and where apatient needs help. Everyone on our team from our doctors, nurses,and Care Specialists to our HR, Technology, and Business Servicesstaff are driven by a desire to improve the lives of our patients.

We are able to treat a wide range of needs

• everything fromaddressing poorly controlled blood sugar to combatting anxiety toaccessing medically tailored meals
• because we know that healthrequires care for the whole person.

It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

WHY IS THIS ROLECRITICAL?

The Outreach Specialist (OS) plays a critical role atUpward Health. The OS is the first point of contact with ourcompany for our patients. We count on the OS to make an excellentfirst impression and to be able to effectively communicate ourservice offering to patients. The goal of this role is to informpatients about our services and to help them get started. Ourservices are focused on improving a patient’s health, and the OShelps him or her take that first step. The OS manages a caseloadand utilizes a range of strategies to connect with our potentialpatients. Phone is our top strategy, and it’s important that our OSis comfortable and confident communicating by phone. There may betimes that field-based approaches are utilized as well. The OSshould be prepared to use whatever strategy is most effective. TheOS reports to our Outreach Manager. Applicants tend to beindividuals who would describe themselves as a “people person.” Youenjoy talking to new people

• whether by phone or in person.

Youmight have taken past roles in sales or retail to satisfy thisinterest. You also want to help others. You may even have pastexperience helping others with their health, whether through aprevious job or in your personal life. You communicate well. Youenjoy a fast-paced environment. You are flexible and like when eachday is different. You are driven by reaching goals, and you like achallenge. We are looking forward to meeting you!

KEYRESPONSIBILITIES

• Conduct direct outreach to patients via phone,in-person meetings, mailings, and other strategies
• Speak withpatients about the role that Upward Health can play in helping themimprove their health
• Enroll patients into Upward Health’s programand collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that eachassigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensureongoing engagement or to deliver additional community-basedtouchpoints
• Participate in weekly team meetings focused onongoing education and improvement
• Accurate and timelydocumentation in our company’s software system

KNOWLEDGE, SKILLS &ABILITIES

• Verbal communication skills
• Persuasiveness
• Flexibility
• Dedication and resilience
• Energetic
• Attention todetail
• Ability to multitask
• Both independence and teamwork
• Solid computer skills

QUALIFICATIONS

• Ability to quicklyestablish trust and build a relationship with patients
• Ability toclearly communicate Upward Health’s service offering and value
• Active listening skills and genuine compassion for others
• Quickthinking and ability to respond to questions and objections
• Organized and self-motivated
• Ability to work independently andmeet established goals
• Enjoys collaboration within a teamenvironment and working with people of different skills andexperience
• Knowledge of community resources in the local market
• Able to maintain clear professional boundaries with patients andcoworkers
• Commitment to represent the company withprofessionalism
• Demonstrates cultural competency and ability towork with diverse groups of community members
• Comfortable usingcomputer for documentation, communication, and organizing work
• Must have reliable transportation to perform essential outreachfunctions
• Must be fluent in English. Spanish speaking a PLUS!
• Able to work flexible hours, including occasional night/weekendwork
• Minimum of 3 years of work experience with focus on thosewho have sales, healthcare, or past outreach experience.

UpwardHealth is proud to be an equal opportunity/affirmative actionemployer. We are committed to attracting, retaining, and maximizingthe performance of a diverse and inclusive workforce. This jobdescription is a general outline of duties performed and is not tobe misconstrued as encompassing all duties performed within theposition. PI12ef7485fe5a-37156-37096092