Part-Time Community Outreach Coordinator Position Available In Wake, North Carolina

Part-Time Community Outreach Coordinator 
Salary $48,389.00 – $78,234.00 Hourly Location Raleigh, NC Job Type Part-Time Job Number 2025-00463 Department Solid Waste Administration Opening Date 05/23/2025 Closing Date 6/6/2025 11:59 PM Eastern Work Hours 20 hours per week, times flexible dependent upon events Hiring Range $23.26 – $30.08 DESCRIPTION
BENEFITS
QUESTIONS
Job Description Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked one of the best places to live year over year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly resourceful, adaptable, multi-tasker with solid critical thinking and communications skills for our Part-Time Community Relations Coordinator position. The primary purpose of this position is to serve as a liaison between the Solid Waste Services Department and the citizens by assisting with education and outreach, developing clear and concise web and social media content, providing citizen education and coordinating programs that facilitate citizen participation. This position also assists with the marketing of solid waste yard waste products and services and aids in community outreach related to the sale of those products. This role will lead the effort to develop communication and education resources that are used to educate the citizens on service line requirements.

About Us:

Solid Waste Services is responsible for the collection and processing of residential garbage, recycling, and yard waste materials along with several specialized collection services. Our department is committed to providing high quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in our role in the preservation and protection of the community’s natural resources and sustainable growth.

Work Hours:

This position is part time, 20 hours per week. Times are flexible dependent upon events but will require evening and weekend work hours. Duties and Responsibilities Provides professional support, coordination and implementation of community relations and outreach programs; provides and implements communications and services to inform, educate and/or address program/project issues. Provides internal and external reception and customer service by answering and prioritizing calls, greeting customers and providing information and services related to Solid Waste Services; responds to inquiries, complaints and requests for information; assists with forms; takes messages; and refers customers to appropriate resource Manages projects and City initiatives that encourage, support and promote waste reduction/diversion, recycling and composting efforts; provides support, coordination, and implementation of community relations and outreach programs that encourage waste reduction/diversion and recycling initiatives. Develops and/or oversees marketing publication and presentation development related to recycling and waste diversion initiatives; prepares and maintains reports, newsletters, correspondence, and other communication documents; provides and implements communications and services to inform, educate and/or address program/project issues. Provides support and facilitates multifamily community relationships; conducts site visits, hosts events, integrates waste reduction content in community communication processes/documents, training, and executing other initiatives designed to increase recycling; arranges for recycling services and conducts on-site trainings and presentations with customers; develops and implements recycling and composting education programs. Serves as a liaison between City staff, Council, agencies, organizations, donors, volunteers and/or the public; provides information and education related to City policies, partnership, and support opportunities; attends meetings and delivers presentations in support of the City’s waste and recycling initiatives. Performs research related to community education and development, identifies outreach opportunities; recommends and implements projects, events, communication processes, and outreach methods that promote effective, comprehensive and meaningful citizen engagement community relations and align with Solid Waste Services goals and initiatives. Maintains and updates database information; perform data entry into the work order system based on transactions for customers; tracks performance measures and program statistics; analyzes data; provides summary information and recommendations for program/process improvement.

Typical Qualifications Education and Experience:

Associate’s degree in a related field and two years of neighborhood outreach, citizen participation or community development experience OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

None Required Additional Information Knowledge of:

Techniques and methods for organizing, prioritizing, assigning and monitoring work
Business math concepts
Filing and record-keeping principles
Occupational hazards and applicable safety principles and practices
Uses and properties of supplies and equipment
Applicable federal, state and local laws, codes, regulations (based on assignment)
Customer service principles
Modern office technology

Skill In:

Coordinating deadlines, prioritizing work demands, assigning/monitoring work performed, organizing tasks, meeting deadlines and prioritizing competing demands
Scheduling meetings and events, determining logistics and making required arrangements
Reviewing and resolving issues or providing appropriate resource referral information
Composing and maintaining basic original documents including reports, presentations, and correspondence and performing basic original research, compiling and assembling data
Providing attention to detail in assignments
Exercising confidentiality
Maintaining and updating data and documentation
Utilizing a computer and relevant software applications
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:

Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.

Working Conditions:

Work is routinely performed in an indoor, office environment.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position. Employer
City of Raleigh North Carolina
Address
222 W. Hargett St. Raleigh, North Carolina, 27601