Admissions Counselor Position Available In Barnstable, Massachusetts

Gosnold, Inc. is a nationally accredited non-profit leader in theprevention, treatment & recovery of mental health & substance usedisorders. We offer a full, end-to-end continuum of care offering a widerange of treatment options. Highly regarded for innovation, we offer acomprehensive patient centered continuum of care tailored to fit theneeds of each individual. Gosnold welcomes like-minded individuals whoare passionate about our mission to support people & families affectedby these disorders, & to promote lasting recovery.

SUMMARY:

TheAdmissions Coordinator (Evenings 3p-11p) is responsible for gatheringrelevant pre-admission patient information accurately & in a timelymanner, interpret the information & determine admission suitability orthe need for higher level clinical screening. This position will respondto patient, family or professional referent calls promptly & with a highdegree of sensitivity, courtesy, & professionalism. Intake Coordinatorwill project a warm & friendly demeanor to all patients, families, &referents.

ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES

Provideexcellent customer service & communicate effectively with Gosnoldcustomers including patients, families, health care providers & otherreferring parties. Upon admission, determine preliminary payer status &verify health insurance coverage. Prepare & maintain accurate & completeelectronic/paper patient records, reflecting current level of care &other pertinent information. Initiate financial interviews with clients,as necessary & collect relevant documentation & money. Assist withfollow-up & collection activities to insure client payment for services.

Communicate with other departments to insure maximum utilization &reimbursement. Clearly & accurately communicate knowledge of theprograms in the Gosnold service line & optimize referrals to Gosnoldinpatient, residential, family, or outpatient programs. Retain knowledge& awareness of key Gosnold referral accounts, i.e. clinical/medicalprofessionals, alumni, PCP?s, & prioritize their requests accordingly.

Process patient records in accordance with established Gosnoldstandards, complete admission data entry accurately & in a timelymanner. Respond to general information requests (e.g., Twelve -Stepmeetings, etc.) by directing callers to websites or other informationsources. Interface with all levels of management & peers in a mannerthat promotes learning & mutual respect. Support new initiatives, seekcreative solutions to challenges, & participate in department & programimprovement projects. Collect & document pertinent financial & personalinformation relative to patient treatment. Understanding or ability tolearn about systems of addiction & mental health treatment. Collect ∫erpret clinical information provided by referents or prospectivepatients. Work as an active & cooperative member of the Patient Accessteam. Maintain accurate admission documents & prepare statisticalreports for management within established time schedules. Perform allother duties as assigned.

MINIMUM KNOWLEDGE, Experience, & SKILLSREQUIRED:

Education:

High School Diploma.

Experience:

Ability to use acomputer & web-based programs.

Skills:

Strong customer serviceorientation. Knowledge of electronic data systems. Ability to accuratelyenter data into an electronic health record system. Ability tomulti-task & service multiple callers.

BENEFITS

(based on full-timeemployment): Blue Cross & Blue Shield health & dental insurance Visioninsurance Medical & dependent care flexible spending accounts Generouspaid vacation, sick, & holiday time 403b retirement savings plan withemployer match Personal financial management services Life ⊃plemental life insurance Critical illness & accident insuranceEmployee Assistance Program Pet insurance Tuition assistance