Enrollment and Retention Counselor Position Available In Cumberland, Maine

Enrollment and Retention Counselor
University of New England
in Portland, ME

Apply Now Type:

Full-Time

Posted:

04/16/2025

Category:

Admissions and Enrollment Enrollment and Retention Counselor Position Type
Professional Staff Faculty Track Employment Status
Full Time Months
12 Campus
Portland, ME Description
The Enrollment and Retention Counselor (ERC) is responsible for helping students move from inquiry to program completion. This position is part of the College of Professional Studies, also known as UNE Online, and specifically works with non-traditional adult learners. The ERC plays a key role in informing best practices in student recruitment and program progression. They manage the entire online student lifecycle, from the initial point of contact through continued engagement. The ERC must be a collaborative, goal-driven individual who is excited to work closely with program teams, faculty, and various UNE departments to ensure a seamless and supportive student experience. This position offers hybrid work options. The candidate must be able to attend meetings and regularly scheduled in-office days (Tuesday through Thursday) on the Portland campus. About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts. UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an eight percent match; extensive paid leave including holidays, vacation, sick, and personal time; and educational benefits. Please visit the Human Resources Benefits site for additional information regarding UNE’s benefits package. Responsibilities
Conduct high-volume inbound and outbound call and email communication with current and prospective students, adhering to established communication plans and response times.
Meet enrollment and retention targets individually and as a team, following best practices for lead management and retention.
Provide excellent customer service to students throughout the funnel, from application to graduation.
Act as an expert for your assigned portfolio of programs, especially as it relates to admissions requirements, program benefits and outcomes, course structure and delivery methods, and CPS policies and procedures.
Handle zoom and phone appointments as well as written student correspondence in a professional and timely manner.
Maintain CRM database integrity with accurate, detailed documentation on student interactions and needs.
Communicate effectively and professionally, both in writing and verbally, with students, team members, and other academic departments.
Actively contribute feedback on sales tactics, support practices, and enrollment strategies.
Identify trends, programmatic changes, and marketing opportunities within the portfolio.
Evaluate potential obstacles for students and elevate those to the team with a goal of resolving or minimizing them.
Assist with training and mentoring new team members to program portfolios.
Willing to provide enrollment and retention support across time zones and at times that are more convenient for non-traditional students.
Promote a positive, welcoming environment that supports innovation, teamwork, and successful outcomes.
Other duties as assigned.
Qualifications
Bachelor’s Degree required plus three to five years of sales experience, OR a combination of education and experience from which comparable knowledge and skills have been acquired.
A proven track record working in a dynamic, fast-paced, customer-facing role.
Strong interpersonal, written, and verbal communication skills, with the ability to engage effectively with a diverse audience.
Friendly, professional sales approach, with the ability to influence and inspire confidence in prospective students.
General knowledge of higher education and sales processes.
Proficient in MS Office and Outlook, with experience learning new software.
Ability to thrive in a fast-paced, student-centered environment, managing multiple tasks while staying responsive and organized.
Strong work ethic, personal integrity, flexibility, and professionalism, maintaining confidentiality and discretion at all times.
Flexibility to work various shifts and willingness to travel locally on occasion for events.
Occasional evening and weekend hours may be required.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. COVID Vaccination Statement (PLEASE NOTE)
Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity. Posting Number
2022PS0646P Close Date Open Until Filled
Yes To apply, visit https://une.peopleadmin.com/postings/21944 jeid-37f8b330f6020440a42882017b2a728b
Apply Now