REMOTE Family Enrollment Counselor Position Available In Richland, South Carolina
Tallo's Job Summary: The REMOTE Family Enrollment Counselor role involves building positive relationships with families interested in enrolling in Connections Academy schools, explaining the value of the school, and assisting with enrollment decisions. Skills required include inbound and outbound calls, customer service, and data entry. This position requires a commitment to a flexible schedule, with shifts assigned throughout the week. The start date for this position is June 9th.
Job Description
100% REMOTE Family Enrollment Counselor Description Purpose of the
Position:
The Family Enrollment Counselor build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions. Work in school-specific outbound task forces to achieve enrollment goals. Support families via inbound calls, assisting them through the enrollment process. Make outbound calls to families interested in enrolling. Serve as an enrollment expert for families. Act as an ambassador for the school in interactions with students and families. Liaise between local schools and enrollment to resolve issues. Stay updated on enrollment policies and guidelines and communicate changes to families. Communicate changes in school events, policies, and guidelines through interactions with school staff and parents. Perform other duties as assigned. Skills inbound and outbound calls, Customer service, call center, data entry, salesforce crm Additional Skills & Qualifications
- Demonstrated consultative sales experience and high-volume call metrics required
- Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience preferred
- Delivers quality enrollment conversions from inbound and outbound communication.
- Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday
- Commitment to working overtime during peak season, July-September
- Excellent oral, written, and interpersonal communication skills
- Prior customer service experience preferred
- Prior experience in a phone queue a plus
- Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook)
- Possess a high degree of attention to detail and be able to multitask effectively
- Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions
Schedule:
MUST be flexible
- will work 5 days a week/40 hours (shifts assigned)
- Monday-Friday 8am-10pm ET.
- Saturday 9am-6pm ET.
- Sunday 10am-6pm
ET. START DATE
June 9th
