Lead Family Advocate – Low Acuity Families Position Available In Palm Beach, Florida

Lead Family Advocate –

Low Acuity Families Adopt-A-Family Of The Palm Beaches Inc West Palm Beach, FL Job Details Estimated:

$50.4K – $61.2K a year 1 hour ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Social work Mid-level Microsoft Office 3 years Analysis skills Driver’s License Bachelor’s degree SharePoint Budgeting Social Work Care plans Communication skills Teaching Time management

Full Job Description Description:

The Lead Family Advocate (LFA) works with homeless families to provide supportive and self-sufficient services such as housing location services, case management, client centered care plans and referrals to ancillary community-based resources and through assessments and comprehensive case management works with a team to start clients on a path to stability and self-sufficiency. All work is performed under the direction of a supervisor. Essential Functions Work with clients to complete initial assessments to obtain information about their family situation and determine if they meet preliminary programmatic guidelines Complete intakes with clients to assess needs, strengths, barriers, and resources that could positively impact housing stability. Provide intensive, housing focused case management utilizing a client self-sufficiency matrix Advocate for clients with landlords, employers, creditors, community partners, etc., and teach clients to advocate for themselves Conduct timely follow-ups and home visits with clients as outlined in programs’ goals and objectives. Assist clients with developing a family action plan, to be reviewed monthly Manage case file quality assurance through frequent file review Teach problem solving and budgeting skills to clients and develop and monitor short and long-term budgeting goals Formulate and assist clients in implementing Family Action Plans that specify goals and actions to be taken by caseworker and client to help the family on the road to self-sufficiency Make appropriate referrals to other agencies to gain access to additional services clients may need Keep accurate, up-to-date case notes on all clients including (but not limited to): contact dates, content, follow ups, referrals, and relevant forms Enter all client data accurately and in a timely manner to the CMIS database Provide data for quarterly and bi-annual reports Management and Supervision Oversee the OSCARSS process for low-acuity families in collaboration with coordinated entry Remain informed and knowledgeable of community resources Review incoming requests for financial assistance (check requests) for accuracy and compliance Assist program staff with client relations, ensuring guidance and support in compliance Ensure Director of Family Homeless Services (DFHS) is abreast of heightened matters, program and employee concerns, accomplishments, activities/events, etc. Document bi-weekly supervisions in HRIS system and ensure DFHS and Director of Human Resources are aware of any ongoing employee issues in a timely manner Supervision of direct reports including but not limited to: Complete annual job performance evaluations for all direct reports Meet with direct reports bi-weekly and provide feedback surrounding personal development, address service-related questions and issues Schedule trainings for direct reports and attend trainings as appropriate for program and personal development Discuss, review, and assess clients’ needs, liabilities, resources, and problems underlying their situations of homelessness or risk of becoming homeless during supervisions Review Family Action Plans and ensure Family Advocate (FA) has specified goals and actions to be taken by caseworker and client Ensure FA advocates on behalf of and with clients to landlords, employers, creditors, alternate agency resources, etc. Ensure direct report(s) has the knowledge and advocacy skills to serve our population Ensure direct report(s) has budgeting skills and can properly teach clients to develop and monitor short and long-range budgeting goals Assist direct report(s) by teaching problem-solving skills to better assist families who demonstrate the need for such services Ensure timely follow-up of home visits with clients as outlined in programs goals and objectives Ensure direct report(s) are maintaining accurate, up-to-date records for all client contacts, follow-ups, and completion relevant forms Ensure direct report(s) are making appropriate referrals to other agencies to gain access to additional services clients may need Ensure direct report(s) are knowledgeable of and refer clients who are not eligible for Lewis Center services to available community resources as needed and follow-up with those clients to ensure that they have been Training and Development Participate in scheduled meetings with your supervisor to discuss client progress and quality assurance of services Attend all staff and team meetings Complete any required or requested training/seminars to further your personal development and the mission of the agency Perform any other task related to this role that will assist the agency in carrying out its mission.

Training and Development:

Attend staff meetings Attend required programmatic trainings Attend any other trainings and/or seminars as requested by Supervisor Train staff on OSCARRS software as needed

Requirements:

Bachelors’ Degree in Social Work, Human Services, Psychology or related field Three (3) years’ experience in Social Work field working with vulnerable families Valid FL Driver’s License and the ability to be insured Knowledge of Palm Beach County and resources, and willingness to work in low-income neighborhoods/areas Dependable transportation and the ability to travel throughout Palm Beach County Cultural sensitivity and awareness of issues of persons of a lower socio-economic population Proficiency with Microsoft Office (Outlook, Word, SharePoint, and Excel) and standard office equipment Excellent time management, communication, and customer service skills Ability to establish and maintain effective working relationships Ability to work a flexible work schedule Ability to work independently Ability to handle tense situations professionally and de-escalate Ability to maintain professional boundaries Ability to manage workload, changing priorities, and meet deadlines Ability to learn and master software programs and new technology Ability to adapt to and accept changes as required Ability to adapt and embrace to agency culture Exceptional organization, problem-solving, and analytical skills Working Conditions Work is performed in standard office environment Work is performed in the field (parks, areas frequented by homeless throughout county) Physical Requirements Ability to bend and lift over your head Ability lift a minimum of 25 pounds Ability to drive and/or commute between locations Ability to climb stairs Direct Reports Family Advocate – Low Acuity Families (1)