Chief Experience Officer (Service Chief) – Social Worker Position Available In Fulton, Georgia

Chief Experience Officer (Service Chief) – Social Worker Department of Veterans Affairs Veterans Health Administrion Atlanta VA Healthcare System Summary This position serves as a Chief Experience Officer (CXO) the Atlanta VA Health Care System (AVAHCS). The CXO is responsible for creing and maintaining a facility-wide culture of customer focused experience and increased resiliency through incorporion of specific Whole Health practices and collaborion with key program offices, executive leadership, middle management, and employees to support self-care and practice redesign efforts. Overview Accepting applicions Open & closing des 06/18/2025 to 07/02/2025 Salary $157,052 – $204,166 per year Pay scale & grade GS 14 Locion Atlanta, GA 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTB-12750488-25-JMM

Control number 839050300 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency

• THIS ANNOUNCEMENT IS ONLY OPEN TO CURRENT VHA EMPLOYEES

• Videos Duties

• THIS ANNOUNCEMENT IS ONLY OPEN TO CURRENT VHA EMPLOYEES

• Program Management As a GS-14 CXO, the incumbent is fully responsible for establishing a stregic vision of why and how the organizion will improve the facility clime to advance the experience of the Veterans and assigned healthcare professionals.

The incumbent will advise Health Care System Executive Leadership Team (ELT) members on an organizion-wide stregy to advance well-being. a.

Work Planning:

Incumbent is responsible for the continuous monitoring and seeking to improve the efficiency, effectiveness, timeliness, and quality of services offered. The Service Chief will identify areas of improvement, gher relevant da, assess the da, develop, and implement ideas for improvement and evalue efficacy of improvements in the clinical and administrive functions within the customer focused experience program. The incumbent prepares plans and advises the Deputy Executive Director of anticiped changes and program developments. b.

Work Assignment Responsibilities:

The CXO is responsible for the implemention of the customer focused experience programs the AVAHCS. Incumbent will maintain clinical workload commensure with their area of clinical expertise. CXO works collaborively with all levels of staff within the facility including ELT, Employee Experience/Engagement, Whole Health, System Redesign, Occupional Health, unit supervisors, and others in assessing, developing, and maintaining staff employee activities. Oversees the Veteran Experience service line to ensure implemention of a team of ambassadors (or champions) from various disciplines to be constantly connected to the specific profession needs across the organizion. Evalues AVAHCS culture, identifies issues in the workplace affecting morale, and ensures any proposed changes are inclusive to all employees. Implements effective evidence-based individual-level interventions, group level interventions, and system-level interventions. Implements system-level interventions on efficiency of practice, participory management, and empowering healthcare professionals to develop their voice on culture. Regularly monitors and reports outcomes, including measures of engagement, professional fulfillment, health, and well-being, return on investment, value on investment, and tracks how they change with the introduction of interventions. Coordines and works with mental health leaders to decrease stigma and improve access to and awareness of peer support and mental health services. Provides direct assessment of professional fulfillment and distress, benchmarking the organizional experience relive to other medical centers, and tracks these measures over time. Identifies opportunities for improvement requiring greer time, tention, and support from leaders outside the work unit to make progress. Liaisons with the nional Employee Whole Health Office to implement nion-wide initiives reled to experience and resiliency. Manages longitudinal employee assessments across the organizion. Manages assessments for the efficacy of experience interventions and the progress toward organizional goals. Manages implemention of experience programming commensure with the needs of different employee populions. Works with other system leaders and stakeholders to advise and support work unit and systemwide initiives centered on fostering employee wellbeing. Ensures alignment of Veteran and employee experience efforts with organizional priorities. Manages review and refinement of relevant stregies, policies, and procedures impacting employee well-being. c.

Clinical Practice:

The incumbent will adhere to clinical standards set forth by the Social Work Qualificion Standards. The incumbent will maintain a 20% clinical workload. Productivity, performance measures, clinical outcomes, and clinic operions are consistent with Healthcare System goals.

Work Schedule :

Monday through Friday, 7:30am-4:00pm

Telework :

Not available

Virtual:

This is not a virtual position. Functional Stement # : 59797

F Relocion/Recruitment Incentives :

Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

Citizenship . Be a citizen of the United Stes. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Educion. Have a Master’s degree in social work (MSW) from a school of social work fully accredited by the Council on Social Work Educion (CSWE). Gradues of schools of social work th are in candidacy stus do not meet this requirement until the school of social work is fully accredited.

Please note:

A doctoral degree in social work may not be substituted for the master’s degree in social work. Licensure. Licensed or certified by a ste to independently practice social work the master’s degree level. VHA may waive the licensure requirement for persons who are otherwise qualified, pending completion of ste prerequisites. English Language Proficiency. Social workers must be proficient in spoken and written English in accordance with VA Regulions. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria). Must pass a background check.

Grade Requirements:

GS-14 Social Worker (Program Manager) Experience/Educion. One year of experience equivalent to the GS- 13 grade level. Experience must demonstre possession of advanced practice skills and judgment, demonstring progressively more professional competency. Individual may have certificion or other post-master’s degree training from a nionally recognized professional organizion or university th includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certificion. Individuals assigned as social worker program manager must be licensed or certified the advanced practice level, and must be able to provide supervision for licensure. Demonstred Knowledge, Skills, and Abilities 1. Skill in large scale program coordinion and administrion across multiple sites, which includes consultion, negotiion, and monitoring. 2. Ability to transle management goals and objectives into well-coordined and controlled work operions. 3. Ability to analyze organizional and operional problems and to develop and implement solutions th result in sound operion of the program. 4. Ability to collabore with internal and external partners to further program goals and enhance pient centered care. 5. Ability to provide the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluions; selection of staff, training, and recommendion of awards, advancements, and when approprie, disciplinary action. 6. Ability to oversee the fiscal mters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the alloced budget. 7. Skill in developing policies, procedures, and/or practice guidelines for the program and in participing in nional program development. 8. Ability to collabore with internal VHA partners, locally and on a nional level, as well as external community partners to further program goals and enhance pient centered care. Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent least 25% of the time. At the GS-14 grade level, social worker program managers are assigned to manage, direct, and oversee a major specialty program(s) the facility, VISN or VA Central Office level. As the facility level program manager, typical assignments include serving as a care/product line manager. Program managers may have responsibility for staffing, work assignments, budget, services provided, program criteria, day-to-day program operions, and all reporting requirements. Additionally, program managers this grade generally have colleral assignments, determined by the needs of the local facility. The program manager provides analysis and evaluion of program da and computerized programs to identify system-wide trends and needs to enhance the quality of service. They develop and monitor staff compliance with practice, standards and guidelines. As the VISN level program manager, typical assignments include overseeing a VISN level program. The program manager serves as consultant to facilities in mters of program operions. They develop and monitor facility compliance with practice, standards, and guidelines across the VISN. The program manager reviews program stus with facility leadership. Additionally, program managers this grade generally have colleral assignments, determined by the needs of the VISN. The VISN program manager provides analysis and evaluion of program da and computerized programs to identify system-wide trends and needs to enhance the quality of service. As the nional level program manager, typical assignments include supporting implemention of a nional program. The nional program manager reports to senior executive service equivalent or GS-15 grade level nional program director. They may have responsibility for staffing, work assignments, budget, services provided, day-to-day program operions, and all reporting requirements. Program manager responsibilities also include developing and serving as a subject mter expert for program specific policy and regulions and interface with congressional representives. Program managers this grade generally have colleral assignments determined by the needs of VHA Central Office. The nional program manager provides analysis and evaluion of program da and computerized programs to identify system-wide trends and needs to enhance the quality of service. They develop and monitor staff compliance with program standards, guidelines, and service delivery. They develop and implement nional training programs for internal and external partners. Program managers are responsible for ensuring program development, management, and evaluion th includes assessing the mission, goals, and programs of the organizion in terms of psychosocial needs of Veterans, their families, and caregivers and establishing objectives consistent with organizional goals.]

References:

VA Handbook 5005/120, Part II, Appendix G39, Social Worker Qualificion Standard. The full performance level of this vacancy is GS-11. The actual grade which an applicant may be selected for this vacancy is a GS-14.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: License Resume SF-50/ Notificion of Personnel Action Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter License Additional Documention Resume SF-50/ Notificion of Personnel Action Transcript Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Jenna McCarthy Address Atlanta VA Medical Center 1670 Clairmont Road Decur, GA 30033 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: License Resume SF-50/ Notificion of Personnel Action Transcript The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter License Additional Documention Resume SF-50/ Notificion of Personnel Action Transcript Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Jenna McCarthy Address Atlanta VA Medical Center 1670 Clairmont Road Decur, GA 30033 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/18/2025 to 07/02/2025 Salary $157,052 – $204,166 per year Pay scale & grade GS 14 Locion Atlanta, GA 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTB-12750488-25-JMM

Control number 839050300 ., .