ChildLine Caseworker Position Available In Dauphin, Pennsylvania

ChildLine Caseworker
Salary
$50,836.00 – $77,321.00 Annually
Location Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number

CS-2025-27029-40010

Department
Department of Human Services
Division
HS Div Op
Opening Date
06 09 2025
Closing Date
6 23 2025 11:59 PM Eastern
Job Code
40010
Position Number
Multiple positions may be filled from this posting.
Union
SEIU Local 668
Bargaining Unit
F4
Pay Group
ST06
Bureau Division Code
00211622
Bureau Division
Bureau of Policy, Programs, and Operations Division of Operations
Worksite Address
2525 North 7th Street
City
Harrisburg, Pennsylvania
Zip Code
17110
Name
Heather Laurent
Phone
223.231.9904
Email

THE POSITION

Are you in search of a fulfilling job that has a meaningful impact on the lives of children? If so, consider joining the Office of Children, Youth, and Families team. As a member of our dynamic team, you will play a vital role in supporting and strengthening families in Pennsylvania, ensuring safe and healthy environments for children. Working within the Bureau of Policy, Programs, and Operations, you will not only have the satisfaction of making a positive difference, but you will also have opportunities for professional growth and development. Do not hesitate any longer, now and embark on a rewarding journey with us!
OF WORK
As a ChildLine Caseworker in the Division of Operations, your primary function will be taking child abuse and neglect reports by phone from mandated and non-mandated reporters. You will direct the reporters to the appropriate investigating agency and process the investigation oues. The investigating agencies include county children and youth agencies; regional offices of children, youth, and families; law enforcement; and licensing agencies. Working alongside a dedicated team of caseworkers, you will field back-to-back calls for the entire shift due to the high volume of iing calls. In this role, you must be able to type proficiently while conducting an interview. Your duties will require you to type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided. Please know that you will be handling child abuse calls which means you will be hearing and discussing disturbing child abuse details, such as physical abuse, sexual abuse, and the death of a child.
Interested in learning more? details regarding this position can be found in the position description.

Work Schedule and Information:

Full-time , 37.5 hours per week
Work hours: Hotline coverage is ensured through shift work on a 24 7 basis. Shifts are determined based on seniority and are subject to change based on operational needs. The current available shifts being offered are as follows and can have varying break days that may be any two consecutive days within the seven-day period:
12:00 AM to 8:00 AM 12:00 PM to 8:00 PM 3:00 PM to 11:00 PM 5:00 PM to 1:00 AM
You may have an opportunity to bid into these shifts as positions be available, based on seniority:
7:00 AM to 3:00 PM
8:00 AM to 4:00 PM
9:00 AM to 5:00 PM
ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training will consist of in-office and virtual learning and typically lasts 3 months. Training hours will mostly be 8:00 AM to 4:00 PM but will consist of other shifts as needed. The first 2 weeks of training will be held in our office in Harrisburg.

Telework:

You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Your work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice. Due to operational demands, t are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime. Mandated overtime can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. Employees in this position should expect to work overtime on a weekly basis, averaging 10 hours per week.

Salary:

The starting salary is non-negotiable. Selected candidates who are new to with the Commonwealth of Pennsylvania will begin at the starting annual salary of $50,836.00 (before taxes). FREE parking!
You will receive furthermunication regarding this position via email. Check your email, including spam junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

A bachelor’s degree; or
An equivalentbination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.

Legal Requirement:

This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Finger clearance.
How to :
Resumes, cover letters, and similar documents will not be reviewed, and the information contained tin will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure toply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides preference for qualified veterans for appointment to many state and local government jobs. To learn more about preferences for veterans, go to and click the Veterans’ Preference tab or contact us at .
Telmunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need amodations due to a disability, please discuss your request for amodations with the interviewer in advance of your interview date.
The Commonwealth is an equal opportunity employer and ismitted to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to .

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.
You must provideplete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only test once for this posting.
Your results will be provided via email.
ChildLine Caseworker