TAEM Family-Centered Coaching Manager Position Available In Davidson, Tennessee

TAEM Family-Centered Coaching Manager Martha Obryan Center – 3.6 Nashville, TN Job Details Full-time $60,000 – $70,000 a year 15 hours ago Qualifications Customer service Word processing Computer literacy Mid-level Project management Bachelor’s degree Organizational skills Social Work Care plans 2 years Communication skills Time management Full Job Description Do you believe that all Tennessee families deserve to thrive? Do you want to be a part of a team that works collaboratively to make that vision a reality? As the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), a public-private partnership compromised of over 30 organizations, the Martha O’Bryan Center is hiring positions that are critical to the collaborative’s success. Through a four-year $25 million investment from the Tennessee Department of Human Services, TAEM is reimagining how to support families in moving out of poverty and into opportunity. Across 16 counties, TAEM is supporting over 900 families in moving beyond the benefits cliff—the point when families abruptly lose their benefits due to often nominal increases in income (think: just a few dollars more per hour), which leaves families worse off financially when they increase their income. In making the most fiscally responsible decision for their families, many limit their potential by not pursuing increased earnings or education in response. Through an innovative transitional benefit, financial counseling, family-centered coaching, wrap-around supports, and equitable access to employment and education pathways, TAEM is demonstrating a new way forward for the Tennessee safety net, thus creating a scalable statewide solution that incentivizes employment and increases family self-sufficiency.

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with longstanding history and deep community roots, grounded in tradition and strengthened by innovation. Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948. This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations. Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling and public charter schools East End Prep and Explore! Community School. Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The Family-Centered Coaching Manager is responsible for leading staff training, supervising implementation, and providing ongoing support to direct service professionals delivering high-intensity, family-centered care. This role ensures that all staff are equipped with the skills and tools needed to deliver trauma-informed, coordinated, and data-driven services across the full Family Journey. The FCC Manager leads training on core practices, oversees the use of assessments and documentation in Salesforce, and ensures accurate management of Care Plans and caregiver records throughout their engagement with the program. In addition to technical oversight, the FCC Manager serves as the primary point of contact for Family-Centered Coaches, providing regular coaching, guidance, and performance support. The role fosters a culture of learning and continuous improvement by convening staff to share experiences, strengthen team cohesion, and explore new strategies for supporting families. The FCC Manager also facilitates collaboration across each Caregiver’s multidisciplinary team—including Family Coaches, Education & Employment Specialists, and County Resource Navigators—to ensure cohesive and effective service delivery that aligns with TAEM’s mission and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned. Staff Training & Implementation Oversight Leads training of all direct care staff in high-intensity family-centered coaching, care coordination and trauma-informed care. Trains and oversees implementation of all assessments and documentation in the Family Journey. Oversees documentation and usage of Care Plans in Salesforce. Oversees all Family-Centered Coaching documentation in Salesforce. Oversees the assignment, care and discharge of all Caregivers in Salesforce. Coaching, Supervision & Internal Team Support Communicates with Family-Centered Coaches on an ongoing basis, serving as their lead contact related to day-to-day responsibilities of their role. Provides all Family-Centered Coaches with coaching and technical assistance related to family-centered coaching and helping families thrive within all three solutions of the TAEM model. Models a culture of learning and growth that enables Family-Centered Coaches to be curious about families’ goals and outcomes, associated data, and approaches that could both better support families in achieving their goals and help TAEM achieve its targeted outcomes. Convenes Family-Centered Coaches regularly to build community, share experiences, surface challenges and opportunities, and continuously improve services. Supports Family-Centered Coaches in developing events that build social capital among TAEM participants. Oversees collaboration between all direct service staff on a Caregiver’s Care Team (Family Coach, Education & Employment Specialist and County Resource Navigator).

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

Bachelor’s degree in fields of Human or Social Services or related field Two or more years of experience working with vulnerable families and young children. Non-profit experience preferred. Training in trauma-informed care, family-centered coaching, conscious discipline, and ACES preferred. The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

Passion for working with people. Knowledge of inner-city human services needs and methods of delivery. Strong interpersonal skills; excellent customer service skills. Builds and maintains positive relationships with internal and external constituents. Maintains credibility through sincerity, honesty, and discretion Strong project management skills. Ability to communicate complex ideas. Strong time management skills; uses time effectively; consistently meets deadlines. Excellent verbal and written communication skills. Strong organizational skills. Maintains a high level of confidentiality regarding sensitive information. Documents regularly, thoroughly, accurately, and completely. High level of detail and accuracy. Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information. Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Regular regional travel within Middle Tennessee (up to 60%), with reimbursement.

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY

EMPLOYER