TAEM Family Journey Manager Position Available In Davidson, Tennessee

TAEM Family Journey Manager Martha Obryan Center – 3.6 Nashville, TN Job Details Full-time $60,000 – $70,000 a year 15 hours ago Qualifications Customer service Word processing Computer literacy Trauma response Supervising experience Project management Bachelor’s degree Organizational skills Social Work 1 year Senior level Communication skills Time management Full Job Description Do you believe that all Tennessee families deserve to thrive? Do you want to be a part of a team that works collaboratively to make that vision a reality? As the backbone agency for the Tennessee Alliance for Economic Mobility (TAEM), a public-private partnership compromised of over 30 organizations, the Martha O’Bryan Center is hiring positions that are critical to the collaborative’s success. Through a four-year $25 million investment from the Tennessee Department of Human Services, TAEM is reimagining how to support families in moving out of poverty and into opportunity. Across 16 counties, TAEM is supporting over 900 families in moving beyond the benefits cliff—the point when families abruptly lose their benefits due to often nominal increases in income (think: just a few dollars more per hour), which leaves families worse off financially when they increase their income. In making the most fiscally responsible decision for their families, many limit their potential by not pursuing increased earnings or education in response. Through an innovative transitional benefit, financial counseling, family-centered coaching, wrap-around supports, and equitable access to employment and education pathways, TAEM is demonstrating a new way forward for the Tennessee safety net, thus creating a scalable statewide solution that incentivizes employment and increases family self-sufficiency.

ABOUT THE MARTHA O’BRYAN CENTER

Martha O’Bryan Center (MOBC) is an anti-poverty non-profit organization with longstanding history and deep community roots, grounded in tradition and strengthened by innovation. Founded in 1894 when Miss O’Bryan organized the Gleaners Society at First Presbyterian Church to support impoverished North Nashville residents, Martha O’Bryan Center has operated from the heart of Cayce Place – Nashville’s most distressed community – since 1948. This is where we continue in service, partnering with Cayce Place families to open doors of hope and possibility, create a culture of attainment, and positively shape future generations. Martha O’Bryan Center serves 12,000 people annually with its programs in early learning, parent empowerment, youth development, adult education, food security, crisis counseling and public charter schools East End Prep and Explore! Community School. Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

The Family Journey Manager leads the development and implementation of policies and practices that guide TAEM’s direct service delivery, including family-centered coaching, trauma-informed care, resource navigation, and transitional benefits. This role is responsible for training and supporting the Family Coaching Specialist as they in turn support direct care staff to ensure high-quality, consistent service across the family journey. The Manager oversees documentation systems in Salesforce, ensures fidelity to the model, and continuously refines processes based on data and feedback. By fostering a culture of learning and curiosity, the Manager empowers direct service staff to help families achieve their goals while advancing TAEM’s overall outcomes. In addition to internal supervision and quality assurance, the Manager builds and maintains strong partnerships with city and county stakeholders, as well as agency partners, to support seamless implementation and resolve operational challenges. This includes consulting with external organizations on TAEM’s coaching model, supporting caregiver recruitment efforts, and promoting collaboration across care teams. Grounded in equity and best practices, the Family Journey Manager plays a key role in scaling an integrated model that strengthens families and drives systems-level impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned. Policy, Model & System Development Leads development of written policies/manual related to direct service. Supports continuous improvement of the model (family-centered coaching, resource navigation, financial empowerment, employment and education, therapy, transitional benefits). Collaborates with other TAEM departments to execute and improve Transitional Benefit usage and education around the Benefits Cliff. Develops expertise on partner city and county environments and cultures to make informed decisions about how best to execute policies and procedures. Develop expertise in partner agency operations, environment and culture to best support implementation of policies and procedures. Process Improvement & Data-Driven Practice Consults on all aspects of the family journey to ensure fidelity in the model and best practice is executed. Continuously reviews data and processes related to Family-Centered Coaches’ warm hand-offs to County Resource Navigators and convenes Family-Centered Coaches and County Resource Navigators as needed to improve processes and outcomes. External Partnerships & Consulting Provides consulting on Family-Centered Coaching to external agencies. Develops rapport with partner agencies to improve communication and resolve issues. Mediates conflict resolution on any issues between the partner agencies and the backbone team. Supports partner agencies in caregiver recruitment efforts. Coordination with Capacity Building Team Attends and contributes to routine Capacity Building Team Meetings. Acts as a collaborative partner with the Capacity Building Team. Coordinates with the Capacity Building Team in policies, procedures, and documentation requirements. Serves as a resource for the TAEM team to discuss difficult cases, ethical dilemmas, or barriers to client progress.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

Bachelor’s degree in fields of Human or Social Services or related field Three or more years of experience working directly with vulnerable families and young children. Non-profit experience preferred. Training in trauma-informed care, family-centered coaching, conscious discipline, and preferred. One or more years of experience supervising a direct report. The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

Passion for working with people. Knowledge of inner-city human services needs and methods of delivery. Strong interpersonal skills; excellent customer service skills. Builds and maintains positive relationships with internal and external constituents. Maintains credibility through sincerity, honesty, and discretion Strong project management skills. Ability to communicate complex ideas. Strong time management skills; uses time effectively; consistently meets deadlines. Excellent verbal and written communication skills. Strong organizational skills. Maintains a high level of confidentiality regarding sensitive information. Documents regularly, thoroughly, accurately, and completely. High level of detail and accuracy. Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information. Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Regular regional travel within Middle Tennessee (up to 60%), with reimbursement.

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY

EMPLOYER