Family Support Representative Position Available In Columbia, Florida

Family Support Representative 3.7 3.7 out of 5 stars 1104 SW Main Boulevard, Lake City, FL 32025

Job Summary Position Summary:

This is a highly responsible administrative position requiring knowledge and experience in typing, communication (oral/written), basic math & computer applications, planning, purchasing and organization in administrative management. Ability to multi-task and maintain a pleasant demeanor with all stakeholders. This position is not classified as remote.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Maintain a respectful ongoing and frequent communication with the Early Learning Coalition of Florida’s Gateway, Inc. (ELCFG) management and staff.
• Greet clients, providers, and visitors, assist them with intake procedures, and direct them to the appropriate staff person or common area.
• Interact with families in the lobby; by assisting them with activities and offering learning information, activities, and ideas to use at home.
• Assist with daily administrative duties, including but not limited to: data entry of client information, filing, mail-outs, distribution of mail, tracking customer flow, assistance with intake reports, scheduling, reimbursement processing, copying, faxing, answering multi-phone lines, etc.
• Schedule and/or assists in appointment verifications, meetings, and or conference; maintain and update appointment and program calendars.
• Assist with the coordination of all logistical need’s such as, notice reminders, meeting space, hospitality needs, sending materials out upon approval.
• Understand and applies specific instructions and procedures of the organization.
• Perform various routine errands as required, for the organization.
• Maintain lobby area and maintain strict privacy of customer data and information.
• Sanitize lobby tables, chairs, toys and work area daily and as needed; per DCF health and safety requirements.
• Performs a variety of typing and data entry assignments; prepares and prints routine correspondence, letters, labels, and/or other basic written materials.
• Participate in community outreach and awareness events/activities and quality enhancement.
• Assist with bulk shredding of confidential documents and bulk mailings as needed.
• Supports Coalition operations and intra-departments, as necessary.
• Assist ELCFG with short-term and long-term planning.
• Sign for and distribute parcel packages as needed and submit to the appropriate Coalition staff.
• Protect organization’s integrity by keeping information confidential.
• Work harmoniously with ELCFG Board members, staff, local collaborating service agencies, and state offices as appropriate.
• Other duties or responsibilities as requested by the ELCFG Management staff.

Supervisory Responsibilities:

None Education & Experience, Certifications, Licenses and Registrations:

• Associates degree in Social Services or equivalent field preferred; or high school diploma or equivalent required, and two years related experience.
• Administrative office experience is required.
• Equivalent combination of education and relevant experience may substitute for requirement.
• Familiarity with Government in the Sunshine Law preferred.
• Familiar with the Rules and Regulations for the Florida School Readiness (SR), Voluntary Prekindergarten (VPK) and Child Care Resource and Referral (CCR&R) programs preferred.
• Advanced level of computer knowledge in area of Word, Excel, and Outlook
• Ability to type at least 40 wpm.
• Must successfully pass a Level I or II background screening as required and E-Verify.
• Valid Florida’s driver’s license.

Skills:

• Must have excellent professional written and oral communication skills.
• Must have excellent organizational skills.
• Must have a professional attitude and demeanor.
• Need to have knowledge of general office equipment, (i.

e., copier, fax, computer, etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, crawl, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, depth perception, and ability to adjust focus.

Work Environment/Environment Conditions:

Normal office environment. 40-hour work week (unless specified as Part-time), Monday-Friday (may vary due to community outreach). Must be able to work varying schedule to accommodate late afternoons, evening or weekend meetings. Out of town travel may be required.

ADA Statement:

The essential duties of this position are defined by ADA as job duties that are so fundamental to the position that the individual cannot do the job without being able to perform them. A function is considered to be essential if the performance of this function is the reason the job exists, there are a limited number of other employees who could perform the function, or if the function is specialized and the incumbent is hired on the basis of his or her skill/ability to perform the function.

Job Type:

Part-time Pay:

$15.00 – $24.50 per hour

Benefits:

Paid time off

Schedule:

Monday to

Friday Work Location:

In person