Sr Adm Support Asst (Youth and Family Services) Position Available In [Unknown county], North Carolina

Sr Adm Support Asst (Youth and Family Services) 3.6 3.6 out of 5 stars Mecklenburg County, NC Follow your calling, Find your career!! Please apply by 6/25/2025

Salary Range:

$20.30 to $25.38 per hour. This is a non-exempt (hourly) position.

Please note:

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Youth and Family Services Division (YFS) of the DSS Department of Child, Family and Adult Services (CFAS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team! Position Summary Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in the Child, Family, and Adult Services Department. This position will be located at 10101 David Taylor Dr, Charlotte, NC 28262. Essential Functions Provide administrative support to the Assistant Division Directors and internal departmental staff Scheduling assistance for the Child Family Teams Facilitator team Scheduling panel interviews Respond to inquiries and resolves administrative issues that may arise Prepare written correspondence such as memos, emails, presentations, forms, and other documents Coordinate meetings, interviews and assist with program preparation Prepare, develop or maintain reports, manuals, or interview documents Conducts moderately complex research. Perform confidential data entry, create, organize and maintain files Maintain supply levels and ordering stock Use computers for various operations such as database management Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system Some positions may be required to provide general guidance and direction to lower-level staff.

Minimum Qualifications Experience:

Minimum of four years of administrative experience

Education:

High School Diploma or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver’s License May require County Driving Privileges Preferred Qualifications Department of Social Services Advocacy & QI Team Assignment- Bilingual (Spanish and English) proficiency oral and written Proficient in Microsoft Excel strongly preferred Knowledge, Skills and Abilities Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Customer service Coordination and organization Judgement and decision making Time management

Abilities Adaptability:

Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures

Building Trust:

Interacting with others in a way that gives them confidence in one’s intentions and those of the organization

Communication:

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Customer Focus:

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty

Initiating Action:

Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.

Planning and Organizing:

Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization Computer Skills Data entry Intermediate use in various computer applications. Proficient in various computer applications including Microsoft Office Suite Work Environment Works in an office setting with moderate noise Selection This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.