Behavioral Health Navigator Lead – UPMC McKeesport Position Available In Allegheny, Pennsylvania

Behavioral Health Navigator Lead –

UPMC McKeesport Job ID:

6964114339

Status:

Full-Time

Regular/Temporary:

Regular

Shift:

Rotating

Facility:

UPMC Western Psychiatric Hospital

Department:

BH Navigation Program

Location:

1500 Fifth Avenue, Mckeesport, PA

Union Position:

No

Salary Range:

$ 25.21-43.73 USD We are hiring a Behavioral Health Navigator Lead to support UPMC McKeesport! The Behavioral Health Navigator Lead will be responsible for leading the Behavioral Health Navigators in the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within UPMC McKeesport’s Emergency Department. The incumbent will work rotating shifts, with two 12-hour and two 8-hour shifts per week. Rotating weekends and holidays.

Responsibilities:

Complete patient/family assessments referred to emergency services for presentation to the attending/resident psychiatrist or within Psych Care Plus, review patient material for possible IP admission or conduct evaluation for outpatient psychiatric service.
Meet standards for documentation and completes all required paperwork, including psychiatric assessment, commitment paperwork.
Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames.
Obtain appropriate consents or commitment authorizations as needed.
Ability to work efficiently and independently in emergency setting and medical setting
Knowledge of insurance programs, processes and able to obtain authorizations as needed.
Manage crisis situations effectively using positive approaches.
Assist in maintaining safe environment.
Complete assigned projects, reports and statistics in a timely manner.
Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
Maintain competency requirements.
Serve as mentor to students and new employees.
Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
Provides BH and patient management education and treatment planning.
Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
Follow outpatient scheduling or referral documentation guidelines
Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
Ability to verbally present the case to physicians and others
Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification
Demonstrate the ability to identify, assess, counsel and effectively intervene with medically and psychosocially complex patients with the ability to understand complex dynamics related to the clinical situation.
Successfully utilize therapeutic counseling methods such as crisis intervention, psychosocial support, brief goal-directed therapy, CISM and/or other appropriate therapeutic methods that may be appropriate to the clinical situation.
Collaborate effectively with the healthcare team, patients and families and relevant community resources to develop and implement and individualized plan of care.
Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family’s ability to accept referrals.
Provides Lead responsibilities for the shift by providing support, direction and problem solving.
Provides change of shift hand off and assures all documentation is complete.
Provides one-time on -the-spot coaching interventions for other team members.
Provides timely feedback to manager concerning performance of peers 1,2 3.
Identifies and reports any clinical, utilization, provider or outcomes issues to supervisor and offers recommendations for improvement.
Utilizes independent problem-solving and demonstrates ability to propose and implement creative solutions to problems to achieve a high level of satisfaction with services.
Provides mentorship to other navigators and assists with special projects as assigned.

Qualifications:

Bachelor’s Degree in Psychology, Counseling, or Social Work, with four years mental health experience OR Master’s Degree in Psychology, Counseling or Social Work and three years of mental health direct care experience. Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
Licensure in social work or professional counseling is preferred.
Licensure in social work or professional counseling is preferred.
Experience in a supervisory/charge position preferred.
Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Ability to identify problems, implement resolution, reassesses situation/problem.
Excellent interpersonal relations with the ability to interact in a direct, professional, tactful, gracious manner with all professional/non-professional contacts; includes all areas of verbal/non-verbal communication within the contest of direct/non-direct contact; history of excellent interpersonal relations.
Ability to work collaboratively within a multidisciplinary team.
Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment.
A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues.
Exhibit openness and willingness to learn.
Flexible schedule; rotating shifts. History/record of all above services consistently delivered with a service excellent attitude.
Ability and willingness to work in a managed care environment.
Excellent ability and history of direct, gracious, courteous, kind face-to-face, telephone and nonverbal skills.
May in the course of their job duties be in rooms where medications are stored.
No contact with medications is allowed.

Licensure, Certifications, and Clearances:

Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran