Childcare Subsidy Benefits Technician Position Available In Wake, North Carolina

Childcare Subsidy Benefits Technician Wake County Government•3.8 Raleigh, NC Job Details $22.48•$30.51 an hour 17 hours ago Benefits Childcare Qualifications Bilingual Spanish Microsoft Excel Customer service English High school diploma or GED Child protective services Data entry Interviewing Computer skills 1 year Communication skills Entry level Full Job Description What You’ll Be Doing Join a team that works diligently towards helping ensure Wake County families receive the benefits they need to live healthy and secure lives. The Wake County Childcare Subsidy team is currently seeking an Economic Benefits Technician customer service superstar who excels in a fast-paced environment with great attention to detail and accuracy to complete our hard-working team of community supporters. Our ideal candidate will have experience providing customer service to clients accessing services within a State or County Department of Social Services, proficient Excel skills along with strong accuracy with data entry, a customer-first attitude, and a desire to help others. Bilingual applicants and those with NCFAST experience or those who have taken an NCFAST Income Maintenance Caseworker class at a local North Carolina Community College are encouraged to apply. In this role you will assist residents applying for childcare subsidy support by; Obtaining general client information relative to childcare subsidy needs Assisting clients with scanning dropped-off information into the document management system Entering client demographic data into Excel and Word spreadsheets to track data Entering client demographic data into NCFAST Scanning documents into OnBase (document management system) Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed Start making an impact in your community today by applying to be considered for this role! About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of experience in human services Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Spanish and English fluency (bilingual) written and spoken Proficient in NC FAST and OnBase/PRIME (document management) software Current experience providing customer service to clients accessing services within a State or County Department of Social Services Customer Service excellence Excel proficiency How Will We Know You’re ‘The One’? General knowledge of Economic Services/Social Services programs provided by a State or County Department of Health and Human Services Knowledge of Wake County’s Human Services Department policy and procedures Strong communication skills including interviewing and customer service skills including the ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message and the ability to listens and respond appropriately to others Ability to work in a fast-paced environment with great attention to detail and accuracy Ability to be flexible and adaptable in an environment with frequent changes Proficient with basic computer skills and the aptitude to learn new software

About This Position Location:

HSC Swinburne Raleigh, NC 27610

Employment Type:

Regular Work Schedule:

Mon 8:15 am•Fri 5:15 pm

Hiring Range:

22.84•23.75

Market Range:

22.48•30.51 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 4/29/2025