Residential Operations Assistant Position Available In Hampden, Massachusetts

Residential Operations Assistant Way Finders – 3.5 Springfield, MA Job Details Full-time $21.50 – $24.25 an hour 12 hours ago Benefits 403(b) matching Commuter assistance Disability insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Mid-level Microsoft Office Administrative experience Analysis skills Driver’s License Organizational skills Computer skills 1 year Associate’s degree Communication skills Time management

Full Job Description Department:

Housing Support Services Work Arrangement:

Hybrid-remote Residential Operations Assistant Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems . Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Residential Operations Assistant . The Operations Assistant contributes to our mission by facilitating all work order assignments for maintenance staff in residential programs, doing so by using technology in a way that ensures successful unit management and improves processes. The Operations Assistant will also provide support with myriad administrative tasks. Strong computer and analytical skills are a must.

Benefits include:

20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options

FROM DAY ONE

| Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $21.50 and $24.25 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

CORI/SORI/MVR.

The candidate will work mostly onsite. One remote day per week may be approved, subject to the needs of the program.

Responsibilities include:

Proactively maintain work order database, facilitating daily work assignments to ensure unit compliance and adherence to contractual obligations in a manner that prioritizes repairs while maximizing resources and time Coordinate all unit repairs, incuding working with all landlords to ensure compliance with Housing Quality Standards (HQS); send out 24-hour notices to shelter clients for unit repairs and inspections Collaborate with management to ensure that the organization’s leased units include repair tracking; produce monthly reports on status of unit repairs Liaise with management and landlords regarding unit repairs and turnovers; keep management updated regarding offline units, prioritizing maintenance requests and work orders to reduce revenue loss Develop and conduct ongoing trainings, acting as a mentor to staff as related to unit compliance and utilizing the work order database Proactively ensure efficient workflows, addressing systemic and human-error issues that impact the efficiency, quality, accuracy, and timeliness of repairs; review regularly for continuous improvement Provide administrative support and coordination, including invoice processing and inventory as necessary or assigned; and to management for the achievement of departmental and organizational goals Provide access to units as necessary to meet contractual requirements, including for inspections, and to minimize disruptions to tenants and shelter clients Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, funding sources, and other shelter-related departments or agencies Serve as key team member, proactively cross-training to provide backup support as needed within residential operations Proactively identify and inform management/leadership of any issues that may adversely affect the department or organization Requirements include: 2 years’ equivalent experience in an administrative role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute Experience in shelter-based housing services or property management, especially maintenance-based, is highly preferred Comprehensive knowledge of housing and shelter-related regulations and policies is preferred Demonstrated ability with work-order-based software applications, MS Suite, and reporting, invoicing, and light analytical tools; comfort in learning new technologies and assisting/teaching others in their use Ability to assess priorities and operate in a flexible manner Excellent organizational, and time management skills; demonstrated ability to exercise independent judgment to achieve goals Coordinate, and participate in training as needed. Solid communication skills, including listening, across all organizational levels; ability and comfort in conducting effective small-group trainings Valid driver’s license with acceptable driving record; reliable vehicle

CORI/SORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.