Program Services Manager Position Available In Miami-Dade, Florida

Program Services Manager Chapman Partnership – 3.6 Miami, FL Job Details Full-time $60,000 a year 6 hours ago Qualifications Bilingual Spanish Management Computer literacy Social work English Mid-level 3 years Bachelor’s degree Computer skills Social Work Communication skills

Full Job Description SUMMARY:

The Program Services Manager is responsible for overseeing the day-to-day operations in Program Services. In addition, the Program Services Manager supervises assigned case management staff. This person coordinates and conducts educational activities and in-service training for staff; assists with the coordination of volunteers and partners; implements Chapman Partnership’s Performance Improvement Plans; assumes Risk Management duties; and participates in networking activities in the community. The role requires a strong understanding of trauma-informed practices and Housing First principles.

DUTIES AND RESPONSIBILITIES

Responsible for day-to-day operations of Program Services, consistently completing assigned tasks professionally, accurately, and on time. Assist in maintaining Program Services budget within established parameters, monitoring overtime, petty cash and preparing/reviewing reports per policy Coordinate the activities for Program Services staff; direct the activities of the case management staff and others; coordinate and conduct orientation of staff, students and ancillary staff; complete staff performance evaluations properly per policy and timeframe; coordinate and monitor Program Services activities with Operations Consistently plan time to achieve maximum productivity and efficiency; adjust personal schedule in conjunction with the department scheduling and agency need; monitor special events volunteer activities per designated policy and timeframe Develop and conduct educational activities and training programs for program staff; develop calendar of activities; coordinate and participate in the training of staff; conduct customer satisfaction surveys, analyze data and prepare monthly reports; prepare and analyze productivity and performance reports Implement and oversee trauma-informed practices within the program services, ensuring staff are trained and adhere to these practices. Integrate Housing First principles into service delivery; ensuring clients receive support that promotes stable and permanent housing. Perform other assignments or tasks as deemed necessary.

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 6-8 employees between the 2 centers. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Bachelor’s degree in social services, human services or related field; or equivalent experience. CAP certification preferred. Minimum of three (3) years practical experience working in social services, human services and/or with the homeless population supplemented by the required education; four (4) years’ experience may substitute for the education requirement. Knowledge of trauma-informed practices and Housing First principles is essential.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of social services, counseling and behavior sciences. Overall understanding of the issues affecting our residents. Experience working with vulnerable populations. Ability to be professional, flexible, respectful, and calm. Ability to work well with others. Ability to lead by example. Ability to provide effective support and guidance to further develop professionals within the Program Services department. Exceptional verbal and written communication skills. Computer Literate. Solid social service management skills. Bilingual in English and Spanish and/or English and Creole preferred.