Director Patient and Family Services | Full Time | Day Position Available In Merrimack, New Hampshire

Director Patient and Family Services | Full Time | Day Concord Hospital – 3.4

Concord, NH Job Details Full-time Estimated:

$116K – $176K a year 17 hours ago Qualifications 7 years Management Master’s degree Bachelor’s degree Senior level Full Job Description Summary Under the direction of the Chief Advancement Officer, the Patient and Family Services Director will be responsible for the operation and management of Hospitality Services, Volunteer Services, Therapeutic Arts and Holistic Services, Spiritual Care Services, Recreational Therapy and Gift Shops across the Hospital campuses. The Director will plan, organize and oversee all strategies and activities of the Departments and their programs to advance the Concord Hospital Mission and Vision in accordance with Hospital policies and procedures. The Director will supervise the Hospitality Services Manager, the Volunteer Services Managers, the Chaplain, the Patient & Family Services Administrative Assistant, the Therapeutic Arts & Holistic Services Coordinator, the Recreational Activity Therapist, and the Gift Shop Managers. Education and Experience Bachelor’s Degree; Master’s preferred. Seven years of related experience, including staff management experience; OR, equivalent combination of education and experience. Certification, Registration, and Licensure Certified Administrator of Volunteer Services (CAVS) preferred, but not required. Essential Duties and Responsibilities Develops policies and procedures relating to Hospitality Services, Volunteer Services, Therapeutic Arts and Holistic Services, Recreational/Activity Therapy, Spiritual Care Services, Gift Shop and their operations. Oversees the activities of Hospitality Services, Volunteer Services, Therapeutic Arts and Holistic Services, Spiritual Care Services, Recreational/Activity Therapy, and the Gift Shop, maintaining current services, creating new initiatives and establishing annual performance goals for each. Supervises staff in the Departments, including but not limited to, Hospitality Services Manager, Volunteer Services Managers, Therapeutic Arts and Holistic Services, Chaplain, Recreational/Activity Therapy, Gift Shop Manager and the Administrative Assistant, in accordance with Concord Hospital practice and policy. Ensures all programs and activities are in alignment with Concord Hospital policies and work instructions for supervisory departments across the system. Engages in volunteer recruitment, placement, training and supervision as necessary. Oversees the recording, tracking and reporting for all volunteer personnel, utilizing an electronic system to maintain records. Assures that all regulatory requirements relative to volunteer recruitment, placement and management are met and that the program reflects best practices. Assures that all regulatory requirements relative to HIPAA are met and that all programs reflect best practices. Establishes, oversees and adheres to annual financial budget for both direct expenses and staffing. Serves as a relationship manager, both internally and in the community, to develop positive reputation for the volunteer, hospitality, therapeutic arts and holistic services, gift shop, recreational, and spiritual care programs and overall image on behalf of Concord Hospital. Supports the highest level of customer and volunteer satisfaction by assuring the resources to meet needs and consistent recognition, conducting annual customer and volunteer surveys to gather data. Participates in meetings and serves on committees as needed to support the needs of the organization. Participates in Community Affairs Division-wide activities and initiatives. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Environment Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. The employee is frequently required to hear, sit, walk, and speak. The employee is occasionally required to stand. Specific vision abilities required by this job include near vision. The noise level in the work environment is usually moderate.