Community Resource Specialist Position Available In Broome, New York

Administration / Customer Service
Community Resource Specialist

COMMUNITY RESOURCE SPECIALIST

United Way of Broome County, Inc.
Vestal, NY 13850, USA

Published:

Published yesterday
Administration / Customer Service | Full time | 1 – 2 years of experience | $18 – $19 per hour
United Way of Broome County (UWBC) is a non-profit organization that fights for the health, education, and financial stability of Broome County residents. The organization works in partnership with community organizations and members to drive change that will have positive impact on the critical needs of the community.

POSITION SUMMARY STATEMENT

The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs. It is the responsibility of the Community Resource Specialist to work with those in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will often require problem solving and follow up services. The Community Resource Specialist will work directly with clients whether on the phone or via text and provide mediated Information and Referral—that is establishing rapport, conducting an assessment, providing an informed choice of referrals, engaging in follow-up, and being capable of providing advocacy or crisis intervention if required. Candidates must follow the Inform USA Ethical Principles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include, but are not limited to:
Support all aspects of NYS Health Equity Reform (NYSHER) 1115 Waiver work.
Provide high quality, professional, and accurate Information and Referral Services to both individuals and agencies.
Serve as a front-line representative to the public, processing incoming calls and texts ranging from simple requests to immediate emergency needs or crises.
Conduct comprehensive needs and service assessments via telephone, text, or other.
Assist and screen clients ing for various programs.
Assist clients with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health, homelessness, food requests, and more.
Maintain confidentiality of client information.
Accurately document client assessments and referrals in program data system.
Perform follow-up procedures to assure quality of service delivery.
Emergency response. All employees will be required to work before, during, or after an emergency as needed. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position.
Respond to each caller with respect and compassion, regardless of economic status, race, age, sexual orientation, or social group.
Accurately record individual caller transaction details for each contact, including AIRS taxonomy-based issues, needs assessment, agency/program/service referrals, and any unmet needs for community service assessment.
Report any database updates and/or changes to the 211 Susquehanna River Region Director and Database Curator.
Pass and maintain Community Resource Specialist (CRS) Certification through Inform USA, with required professional training and education programs. Certification must be obtained according to the Inform USA education and experience guidelines of eligibility.
Bachelor’s Degree or higher and one year of full-time employment
Associates Degree and two years of full-time employment
Perform other duties as assigned.
Work and communicate effectively with all members of United Way of Broome County and the 211 Susquehanna River Region staff.

QUALIFICATIONS

Qualified candidates for the position will possess the following:

Education and Experience Required:

Associate’s degree required with minimum of two years related experience in health and human services, information and referral,library services, computer sciences, research, or related field
Excellent computer skills with demonstrated track record of successful database management
Strong organizational skills, critical thinking, and problem-solving abilities
Strong communication skills including written, verbal, and interpersonal communication
Good judgment and the ability to communicate with tact and discretion
Skilled in the use of technology to record and disseminate information
Ability to work independently, as well as in a team-oriented environment
Ability to handle multiple responsibilities in stressful, high-pressure situations
Ability to multi-task
Ability to establish and maintain positive and diverse working relationships
Proficiency in database systems and

Microsoft Office Suite:

Word, Excel, PowerPoint and Outlook
A knowledge of community resources and services in Susquehanna River Region is preferred

Competencies:

Mission Focused
Relationship Oriented
Collaborator
Results Driven
Brand Steward

PHYSICAL DEMANDS

(sitting, standing, lifting, etc.): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.

SALARY RANGE

$18.00 -$19.25 per hour DOE. This is a full-time, non-exempt position

HOURS:

Monday – Friday 8:30 am to 4:30 pm. Some evening and weekend hours may be
required to support United Way of Broome County at events and meetings. Additional hours will be mandatory if a disaster occurs or State of Emergency is declared
To , please send cover and resume to financeuwbroome.

org or mail to:

United Way of Broome County, Inc.

Attn:

Senior Finance Associate
PO Box 550
Binghamton, NY 13902
United Way of Broome County recruits, hires and promotes without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status or any other status protected by applicable law.
Required degree level
Associate Degree
Years of experience
1 – 2 years of experience
Salary range
$18 – $19 per hour