Community Liaison Home Care Sales & Outreach Position Available In Northampton, Pennsylvania

Community Liaison

• Home Care Sales & Outreach FirstLight Home Care of Northern Allentown Northampton, PA Job Details Full-time $60,000
• $70,000 a year 17 hours ago Benefits 401(k) Paid time off Flexible schedule Qualifications CRM software Revenue growth Teamwork Interpersonal skills Sales Outside sales High school diploma or GED Senior care Sales development management Client services Field sales Sales experience (3-5 years) 2 years Communication skills Entry level Full Job Description Community Liaison
• FirstLight Home Care At FirstLight Home Care of Northern Allentown, we focus on providing compassionate care because we believe everyone deserves to live their best day, every day, in the place they call home.

As a Community Liaison, you’ll identify and establish relationships with referral sources. Your goals will be to maintain and grow key partnerships, increase revenue, and help prospective clients connect with the care they need. You will also spend designated hours each week following up on client leads and may at times assist with in-home visits to support client assessments and service coordination. In the future, you may also supervise and collaborate with an Associate Community Liaison in your territory, who will support lead follow-up and client service coordination to support your business. This associate will have a dotted-line reporting relationship to the Community Liaison. This is a key role with the potential to significantly grow our business in the community. You’ll have the support, resources, and trust of leadership to make a real impact. This role offers uncapped bonus potential based on the business you drive, plus a base salary typically between $60,000 and $70,000. Higher base salaries may be considered for exceptional candidates with proven success in home care or referral-based sales. About Us FirstLight Home Care of Northern Allentown is a locally owned agency with high standards, a strong team culture, and a thoughtful approach to both client care and business development. We’re committed to doing meaningful work, building trusted relationships, and growing with purpose. Why You’ll Love Working for Us

• We’re not your average agency
• We are values-driven and purpose-led. We don’t just do what others are doing — we focus on what matters.
• Employee-first mentality
• Our employees are the heart and soul of our company, and we do what it takes to show appreciation and recognition for their hard work.
• Support
• Our office team is deeply involved in both the care and business side of what we do. You will be supported every step of the way.
• Communication
• We’ll make sure you know what to do, where to go, and that you have what you need to perform your job successfully.
• Training
• Comprehensive training will be provided as you begin your position with us.
• PTO
• Paid time off to care for yourself and your family.
• 401(k)
• Plan for your future with our retirement savings option.
• Teamwork
• We are a highly integrated team, both in-office and external. This collaborative spirit sets us apart and ensures that you’ll always have a network of support. How We Work Together
• You’ll have weekly check-ins with the President to review performance, align on strategy, and identify opportunities to elevate the agency’s impact.
• You’ll also connect regularly with our office staff to share feedback, discuss lead quality, coordinate care transitions, and improve how we operate as a team.
• We believe in continuous improvement and shared ownership — we’re always working together to raise the bar for client care, referral satisfaction, and business results.

What You’ll Do Build and maintain relationships with professionals and community organizations — including hospitals, skilled nursing facilities, assisted living communities, hospices, social workers, and others — who may refer individuals in need of home care services Maintain a database of contacts, track sales efforts, and report on activities and results Conduct presentations, face-to-face meetings, and phone calls with prospective and current referral partners to share information about FirstLight Home Care Participate in community networking groups, especially those related to the senior population Spend a set number of hours each week following up on incoming client leads and working to convert them into in-home consultations and clients Assist with in-home visits to help assess client needs and support the care coordination team Collaborate with the care coordinator and, in the future, potentially with an Associate Community Liaison to ensure timely lead follow-up and high-quality client service Desired Skills and Qualifications You are genuine, relatable, and trustworthy, with a natural ability to connect with referral sources and community partners You understand the difference between building a relationship and asking for the business — and you’re confident doing both You take a strategic, data-informed approach to business development, focusing your time where it matters most You’re intentional and judicious with how you engage (this is not about merely dropping off materials), but build trust and deliver clear, valuable messages that are in line with business focus You document interactions and maintain CRM notes because you know great records are the foundation of great results You prepare in advance — practicing thoughtful pre-call planning and making every touchpoint count You’re coachable, open to feedback, and committed to learning and growing You’re an extraordinary team player who understands how sales and operations must work together for long-term client satisfaction You’re curious about operations and eager to learn how to ensure your sales translate into excellent care experiences You’re willing to jump in and help wherever needed — because teamwork makes us all better. You stay engaged with the office team Familiarity with CRM tools (Zoho preferred) and comfort tracking your activity and outcomes Experience in healthcare or senior care is helpful, but we value mindset and mission fit most Why You’ll Be a Great Fit You have a High School Diploma or GED You have two to three years of outside sales experience or experience in a position with similar responsibilities You have proven success at building relationships that contribute to achieving organizational and revenue goals You are an active listener, an effective communicator, and have excellent interpersonal skills Others say you’re genuine, confident, friendly, and have a positive attitude Happiness, laughter, and having fun are important to you FirstLight is an equal opportunity employer and is committed to nondiscrimination practices. It is the stated policy of the Company that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, placements, transfers, and promotions will be on the basis of qualifications of the individual for the positions being filled regardless of race, color, religion, ancestry, national origin, age, sex, material status, or disability. All other personnel actions such as compensation, benefits, layoffs, returns from layoffs, terminations, training, and social and recreational programs are also administered regardless of race, color, religion, ancestry, national origin, age, sex, marital status, or disability. All decisions on employment and promotions must be made solely on the individual’s qualifications (merit) and bona fide occupational qualifications for the job in question, and the feasibility of any necessary job accommodations. The Administrator has been designated as Equal Employment, Opportunity Coordinator. Inquiries concerning the application of federal and state laws and regulations should be referred to him/her. The RN Manager and/or coordinator is responsible for administering program progress and initiating corrective action when appropriate. All personnel actions are monitored to ensure adherence to this policy. FirstLight will update and reaffirm this EEO Policy Statement annually.

Job Type:

Full-time Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

401(k) Flexible schedule

Schedule:

Evenings as needed Weekends as needed

Experience:

Field sales: 3 years (Preferred) Ability to

Commute:

Northampton, PA 18067 (Preferred) Ability to

Relocate:

Northampton, PA 18067: Relocate before starting work (Required)

Work Location:

In person