Specialist, Lifesaving Outcomes (Adoptions) – Part Time – JR100825-1-7271 Position Available In Benton, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4487600

• Location:

• Bentonville, AR (onsite)

• Hiring Range:

• This position’s hiring range is anticipated to be$19 per hour to $20.

50 per hour, depending on experience.

This is a

• PART-TIME

• role, and the schedule will likely be Tuesday,Saturday, and Sunday.

• Position Summary:

• Outcomes Specialists are responsible forconnecting pets with their potential adoptive families through superiorcustomer service and relationship building to set both the animal andnew family up for success.

The Outcomes Specialist should model the BestFriends culture of warm, welcoming hospitality with our visitors andguests at every touch point when visiting a Best Friends LifesavingCenter to create longstanding connections with the visitor and theorganization’s lifesaving mission. Specialists act with urgency toaccomplish important tasks and play a direct role in achieving BestFriends Animal Society’s no-kill mission and organizational success.

While this role includes responsibilities primarily in pet adoptionduties, specialists may receive assignments in any lifesavingoutcome-focused programs, based on organizational needs.

• Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table.

Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict

• Promote, coordinate, and facilitate animal placements, this includes animals in foster, by matching potential adopters with animals looking for homes by providing superior customer service, counseling on pet history and needs and provide medical and behavior support and information to set up adopter for success; Support pet adoption opportunities through events, offsite adoption meets and identify pet retention opportunities to help expand Best Friends lifesaving capacity•Develop a general knowledge of the animals in the Best Friends’ care; deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required•Create a welcoming and engaging environment to enhance overall visitor satisfaction and support Best Friends Animal Society’s mission; provide superior customer service to all Lifesaving Center visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development•Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs, including program protocols, cleaning protocols, specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications with the goal of maximizing meaningful volunteer contributions•Develop a detailed knowledge of Best Friends’ programs to speak knowledgably about and best match both the animal and client’s (adopters, fosters, transfer partners) needs; lead by example in providing superior customer service•Assist or oversee the creation of engaging content for social media platforms, to include creation and/or editing of written, video, and photo content.

Work collaboratively with other departments and marketing teams to identify engagement opportunities with social media and PR to support lifesaving outcomes and programmatic needs at the center. Represent Best Friends in media relations when requested and ensure to maintain Best Friends’ voice across all communications

• Assist other teams in providing basic care such as feeding, cleaning, walking, and medicating animals housed or transported within Best Friends’ vehicles, buildings, or facilities; follow all policies and local standard operating procedures when completing daily functions to ensure health and safety standards are upheld
• Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists,including accurate and timely communications, work completion, data entry, and recordkeeping
• Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

• Skills and Experience:

• 1-2 years of prior experience providing a high level of customer serviceexperience in a public or community focused role is required.

Experience working in an animal shelter environment is preferred but notrequired.

Excellent verbal and written communication skills. Ability to navigateand handle difficult an